Senior Manager, Business Systems

Overview HealthEdge is consolidating its Atlassian products across a post-merger portfolio of business units (GuidingCare, Wellframe, Altruista, and HealthProof/Advantasure) into a unified Cloud environment: Jira, Jira Service Management, Confluence, and Rovo/Claude. We’re hiring a technical leader to own this consolidation end to end and the long term platform strategy: architecture, vendor management, internal product roadmap, and team leadership. This is a hands-on role, not a pure people-management seat. You’ll set the architecture strategy your team executes against, and work with business leaders to refine strategies and define roadmaps that enable them to meet their business objectives. You’ll lead two delivery tracks — internal HealthEdge teams and external customers — through their respective managers, plus a shared platform architect function, building the in-house technical judgment we’ve relied on outside consultants for. If you thrive on building in environments where the playbook is still being written, are excited to set a new bar for how AI changes the way a team operates, and know how to keep complex systems healthy while driving them forward, then this role is for you. IN THIS ROLE, YOU'LL GET TO Own our Atlassian architecture and governance. Set direction for our multi-instance Cloud environment, including how business units consolidate onto shared standards for permissions, SCIM/Okta identity, and Jira at scale and the tradeoff between customization and simplification. Own our HIPAA/BAA compliance posture. Know BAA scope across products, Marketplace apps, integrations, and AI connectors like Rovo. Help define our go-forward strategy. Own licensing strategy in partnership with procurement. Forecast demand, model tier and seat decisions against business priorities, and bring renewal recommendations forward with the numbers behind them. Procurement owns the commercial process; you own the platform judgment feeding it. Partner with senior stakeholders to redesign how teams work. Go beyond standardizing tooling. Work with the business to rethink approaches to workflow and operating models as we consolidate. Communicate at the executive level. Bring platform strategy and renewal decisions directly to executive level stakeholders. Team building. Set the bar for ownership and delivery, reshape how the work is divided, and coach people leaders. Use AI to work smarter. Bring an AI-first lens to platform design and support, for yourself and your team. Deliver in increments, not big-bang. Ship in slices, prove value early, and let the roadmap adjust as you learn. Run experiments, take measured risks, and don’t let perfect block good. WHAT WE'RE LOOKING FOR Deep, current hands-on experience with Atlassian Cloud permissions, SCIM/identity provisioning, and Jira architecture at scale. Ability to read, debug, and evaluate admin tooling built against the Atlassian REST API (Python preferred). A track record leading platform consolidation and workflow redesign through executive stakeholders in a post-M&A or multi-BU environment. Direct, in-house platform ownership background, prioritized over pure consulting or staffing experience. Experience operating a platform inside a regulated environment: HIPAA, HITRUST, SOC 2, PCI, FedRAMP, or GxP. You understand how compliance constrains architecture, vendor selection, and AI adoption, and you’ve navigated it without becoming a bottleneck. Healthcare specifically is a plus, not a requirement. Hands-on Atlassian licensing and vendor management experience (tier modeling, seat true-ups, renewal negotiation support) is a strong plus. If you’ve owned licensing for a comparable enterprise platform instead, we’ll teach the Atlassian specifics. A track record building or turning around a team: setting a high bar for performance, structuring for end to end ownership, and developing people into larger scope. An iterative delivery mindset. You’ve replaced multi-quarter platform programs with shorter cycles that show value along the way, and you can point to a measured risk that didn’t pay off and what you did next. AI-first and already weaving AI into how you work, and ready to set that standard for your team. Geographic Responsibility: Remote US Type of Employment: Full-time, permanent Travel%: Up to 5% for client engagements and team leadership activities FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. ** The annual US base salary range for this position is $160,000 to $177,000 . This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.