Senior Analyst - Confirmations Operations - Emerging Market Rates

Description Process/Function Description: This position sits within the Emerging Market Rates Confirmation Operations team. The role is responsible for managing the end-to-end confirmations process, including second-level inbound activities such as affirmation and chasing, indexing and matching, as well as outbound tasks including trade verification and the drafting of confirmations for complex and structured products. In addition, the role holder will support MTN notes-related processing and handle other ad-hoc tasks within the Confirmations team, with a strong focus on ensuring compliance with confirmation timeliness in line with regulatory requirements such as HKMA, EMIR, DFA, and other applicable standards. The ideal candidate should possess a keen eye for detail, strong drive, and passion for the work, along with the ability to operate as a self-starter. Excellent written and spoken English is essential for success in this role. Delivering high-quality customer service within agreed operating guidelines and adhering to due diligence requirements are also core aspects of this position. Requirements Role of Senior Analyst : Continuously deliver high-quality processing services to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for building and maintaining strong customer relationships and resolving customer inquiries in a professional manner, where applicable. Additional responsibilities may vary depending on assigned processes. Support overall team performance within the department, contributing to all product lines and strategic initiatives. Ensure smooth daily operations and deliver consistent service quality across all customer contact channels. Achieve Service Level Agreement (SLA) targets, proactively prevent and mitigate operational losses, and ensure effective utilization of budget and resources within established guidelines. In collaboration with the Management and team, conceptualize, develop, and implement process management and improvement initiatives to maintain required performance standards and support business objectives. For the Role: Drafting Confirmations: Generate legal confirmations for Emerging Market Rates products, covering both vanilla and complex structured trades. Dispute Resolution: Liaise with Sales, Trading, Legal, Front Office teams, and external counterparties to resolve booking discrepancies and outstanding confirmation issues. Regulatory Compliance: Ensure all confirmations are drafted, issued, and executed within internal SLAs and regulatory timelines, including EMIR, Dodd-Frank, and CFTC requirements. Lifecycle Management: Manage post-trade lifecycle events such as novation’s and early terminations. Process Improvement: Participate in initiatives to improve operational efficiency, automate processes, and strengthen risk management frameworks. Knowledge: Experience in Emerging Market Rates is a MUST. Excellent Product Knowledge of Emerging Market Rates is a MUST. Experience in managing ISDA confirmations, Master Confirmation Agreements (MCAs), and familiarity with ISDA definitions. A degree in accounting/finance/management/Business Administration. Higher qualification not a bar provided aspirations commensurate with the position. Experience: 2-5 years of experience in Emerging Market Rates is a MUST. Experience in Confirmations end to end to process (Affirmation, Chasing, Indexing, Matching, Validation and Drafting) for FX and Precious Metals Options process is mandatory Skills: Ability to speak and understand English Ability to write business letters and reports Good conversational / telephone skills. Ability to learn quickly and transfer knowledge appropriately. Possess knowledge on MS Office and with good numerical and analytical skills. Flexibility to work shifts. Ability to build rapport with and relate to and effectively develop a wide range of people. Ability to maintain focus while working with voluminous data. Ability to multitask Good communication, planning, and organizing skills. Good initiation of improvements. Open to change. Able to work under challenging environment with tight timelines. How We Work: Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire. This is a permanent, full-time position located in Malaysia. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for Malaysia mandatory. Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients’ offices or our own offices depending on the client) aligns to what our clients’ policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. Who We Are: Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services. Our 3 offerings are: Managed Services Consulting & Solutions Technology To know more about Delta Capita and our culture click here: Working at DC