Director, Product Management (Payments)

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a Director of Product Management to own the Payments line of business within Financial Services. You will lead Group PMs and Senior PMs across North America and EMEA, and you will be accountable for payments penetration and GPV growth across our Retail and Hospitality platforms. Financial Services helps merchants get paid faster and with less effort. Success means experiences that are: • Integrated: Payments feel native across every surface and workflow. • Invisible: Friction is removed and we stay out of the merchant’s way. • Instant: Funds are fast, accessible, and clearly accounted for. You own the product strategy and the business outcomes for Payments, including top-line metrics such as total GPV, payments penetration (share of checkout), new paid sold, merchant onboarding conversion, and line of business revenue. You drive multi-year transformations and keep Product, Engineering, and Commercial teams aligned. You will report to the VP of Product, Financial Services, and partner with Engineering Directors, Design leaders, and Commercial executives. Key Areas of focus: • Strategic Vision and Business Outcomes (35%): Defining a multi-year product vision and roadmap aligned with corporate OKRs, with accountability for driving GPV, market penetration, and revenue growth. • Organizational Leadership and Talent (25%): Developing and empowering Group Product Managers and Staff Product Managers, while driving effective hiring, building a strong team culture, and establishing succession plans. • Cross-Functional and Commercial Alignment (20%): Building strong partnerships across Engineering, Design, GTM, Sales, Operations, and Finance, while navigating business trade-offs and ensuring alignment on strategic priorities. • Product Excellence and Systems Thinking (20%): Establishing product governance, strengthening discovery and delivery practices, and driving the consolidation of fragmented platform capabilities into cohesive product experiences. What you’ll be doing: • Define and communicate the multi year product strategy for Payments, and tie it to company OKRs and P&L targets. • Own the line of business outcomes: payments penetration, GPV growth, and merchant onboarding conversion. • Lead, coach, and hold accountable Group PMs and Senior PMs across Retail (X-Series and R-Series) and Hospitality (K-Series) platforms. • Hire top talent and develop product leaders from within, with clear career paths and succession plans. • Raise product management standards in discovery, commercial modeling, pricing and packaging, and data driven execution. • Partner with Engineering Directors, Design, Product Marketing, Sales, Operations, and Finance to align commercial targets with delivery. • Manage key partner relationships with payment processors and acquirers, and shape how we build, buy, and partner. • Consolidate fragmented payments capabilities into a coherent platform across product lines. • Balance long term platform bets with quarterly commitments, and make decisive trade offs under uncertainty. • Represent product direction to the C suite and the Board, with clear metrics and a point of view. What you need to bring: • Experience • 2 to 3+ years at Director level (or equivalent) managing larger teams through direct and indirect reports, including Group PMs. • Ownership of a full line of business or major product vertical, such as payments, billing, or POS, with clear accountability for commercial outcomes. • A track record of hiring, developing, and promoting product leaders. • Experience driving structural, technical, or strategic change in a mature technology organization. • Strong executive presence with VP and C suite partners. • Business and technical competencies • Deep grasp of business models, unit economics, pricing, and how product decisions shape the P&L. • Fluency in payments ecosystems (acquiring, interchange, settlement, reconciliation, compliance). • Strong understanding of platform architecture, APIs, and microservices, and experience leading platform consolidation and migrations. • Comfort with data infrastructure, conversion funnels, and reporting pipelines for data backed decisions. • Experience governing business critical, high availability customer flows. • Familiarity with lean product delivery, agile frameworks, and continuous delivery across multi team organizations. • Leadership competencies • Systems and portfolio thinking: sees products as interconnected ecosystems, not isolated features. • Leading through leaders: drives outcomes by coaching and empowering Group PMs rather than managing squad level detail. • Navigating complexity: brings clarity to ambiguous, fast changing environments. • Decisive leadership: makes high stakes calls quickly with sound judgment. • Strategic foresight: defines a compelling multi year vision tied to company strategy. • Customer focus: rooted in merchant empathy across both retail and hospitality. • Relentless outcome orientation (#makeithappen): delivers ambitious goals despite roadblocks. We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try! You’ll enjoy: • A flexible work environment that empowers you to do your best work • A culture that celebrates performance • The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard • Career-defining opportunities Plus benefits designed to keep you happy, healthy and fulfilled. • Flexible paid time off and remote work policies • Equity options, because this is your company too • Contributions to your pension plan. Your future matters • Training opportunities to grow your skills and career • Health and wellness credit so you feel your best • Time off to volunteer and give back to your community • Interest groups, employee led networks, social committees to sponsored sports teams • Computer purchase program to get your personal Macbook • Enhanced parental leave to support growing families Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $220,000 to $250,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off. Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams. #LI-DS1 To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.