Customer Service Representative (French)

Location: Philippines Discover your 100% YOU with MicroSourcing! Position: Customer Service Representative (French) Work setup & shift: Remote | Shifting Schedule Why join MicroSourcing? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Customer Service Representative (French) , you will: Respond to inbound customer service and sales inquiries via phone, email, and web chat in both English and French. Verify customer order details and resolve product returns or exchanges efficiently. Handle and de-escalate customer complaints using creative problem-solving and outside-the-box solutions. Maintain strict adherence to scheduled working hours and remain flexible to shift updates based on queue volumes. Document customer interactions and complete administrative tasks assigned by the supervisor. Manage high-volume messaging queues by typing at a speed of 50 plus words per minute. What You Need: Non-negotiables Bilingual Fluency: Excellent verbal and written communication skills in both French and English. Escalation Handling: Proven ability to manage customer frustrations and de-escalate complex issues professionally. Technical Infrastructure: Dedicated internet connection of at least 50 Mbps with a reliable backup internet source. Workspace Readiness: Access to a private, quiet workspace free from distractions for learning and operational duties. Schedule Flexibility: Complete openness to working flexible hours, varied shifts, and changing schedules. Operational Speed: Minimum typing speed of 50 words per minute with high accuracy. Preferred skills/expertise Prior experience in customer service, call center operations, or sales environments (fresh graduates are also eligible). Familiarity with CRM systems, ticketing software, and live web chat platforms. Strong mental resilience and problem-solving skills to manage fast-paced consumer inquiries. Experience working autonomously in a remote or work-from-home operational model.