Ad Operations Coach

Location: Philippines Discover your 100% YOU with MicroSourcing! Position: Ad Operations Coach Work setup: Work from home Why join MicroSourcing? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Key Responsibilities The Ad Operations Coach is an individual-contributor role responsible for preparing new and existing employees to perform accurate, efficient, and compliant digital advertising operations. The specialist delivers new-hire, refresher, remedial, and cross-training; assists with client-specific and platform-specific training; and partners with subject matter experts and team leads to translate operational processes into structured learning. The role requires at least two years of hands-on Ad Operations experience and demonstrated experience implementing or delivering structured training, which may have been gained in another professional discipline. The specialist develops training materials, evaluates production readiness, supports employees during nesting and early production, conducts skill set reviews, and may coordinate with clients or external partners when required. Essential Duties and Responsibilities: Training Delivery and Facilitation Deliver new-hire, refresher, remedial, and cross-training for Ad Operations employees in classroom and virtual environments. Assist with client-specific and platform-specific training in partnership with subject matter experts and team leads, including practical exercises and campaign simulations. Adapt training pace and approach to learner needs while reinforcing accuracy, quality assurance, information security, and process compliance. Curriculum and Documentation Creating training materials, practical exercises, assessments, SOPs, job aids, or educational content. Translate workflows, platform procedures, and client requirements into clear, accurate, and standardized training content. Maintain version control and training records and incorporate approved process, platform, and policy changes into learning materials. Assessment, Readiness, and Skill Set Reviews Administer knowledge checks and practical evaluations, document results, and provide timely, actionable feedback to trainees and stakeholders. Assess production readiness and recommend advancement to production, additional coaching, or remediation based on demonstrated knowledge, accuracy, and independent performance. Conduct skill set reviews for existing employees, identify capability gaps, and support targeted development and cross-training plans. Post-Training Support and Collaboration Support nesting and early production through observation, coaching, and coordination with team leads, quality assurance personnel, and operational subject matter experts. Track training outcomes and recurring performance or error trends and use findings to improve curriculum and targeted learning interventions. Collaborate primarily with internal stakeholders and, when required, clients or external partners; communicate learner progress, risks, and training needs clearly and professionally. Qualifications and Requirements: Bachelor's degree or higher in any field from an accredited institution is required. A minimum of two years of hands-on Ad Operations experience is required, including experience with campaign setup or trafficking, quality assurance, monitoring, reporting, optimization, or related campaign-management activities. Demonstrated experience implementing or delivering structured training, onboarding, coaching, or formal knowledge transfer is required; this experience may be in Ad Operations or another professional discipline. Hands-on experience with at least one of the following platforms, or a directly comparable advertising platform, is required: Google Ad Manager, Campaign Manager 360, Display & Video 360, FreeWheel, The Trade Desk, Google Ads, Search Ads 360, Meta Ads Manager, TikTok Ads Manager, or Operative. Intermediate or higher proficiency in Microsoft Excel, including formulas, sorting, filtering, formatting, structured data, and spreadsheet-based reporting, with the capacity to learn more advanced functionality quickly. Working knowledge of Microsoft Outlook, Word, PowerPoint, and Teams. Strong written and verbal English communication, presentation, facilitation, and interpersonal skills. Exceptional attention to detail, sound judgment, strong organization and time management, and the ability to assess performance, deliver constructive feedback, manage multiple training priorities, and adapt to changing operational requirements. Preferred Experience and Knowledge: Experience supporting nesting, production-readiness decisions, remedial coaching, skill matrices, or structured skill set reviews. Experience across multiple digital advertising channels or platforms, as well as coordination with clients, external partners, or operational subject matter experts. – About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%! For more information, visit *Terms & conditions apply