Fulfillment Operations Specialist, German Speaking

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! About The Role You will be joining a remote team of 20+ operations representatives in Poland that will be in charge of improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy). The Operations Representative will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, intervening and providing your assistance where tasks in the funnels need it most. In your work, you will be following comprehensive standard operating procedures following your official training and on-boarding of each operational programme that you will join. We aim to live our values in every interaction and are looking for colleagues who care deeply about making everyday lives easier for our community. Join us in creating a better everyday life for everyday people. Based in Poland, this is a remote first position reporting to the Operations Team Lead. Responsibilities • Understand the business requirement for each programme that you are working on and be able to put in action the SOPs of each one that you are assigned to work on. • Diligently take notes while performing your core duties and make suggestions to your team leader of how things can be improved. • Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy. • Efficiently manage time to conduct relevant outbound calls with taskers while maintaining high-quality interactions. • Build connection and trust with your stakeholders, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time. • Be organized, accountable and responsible – using your resources to keep informed of all SOPs and programme changes as they occur. Skills Required: • Fluency in English & German (B2+) • Minimum 1 year of customer service experience, contact center experience or similar. • Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness. • Tech-curious, excellent typing skills and adaptable in navigating online tools and systems. • We’re growing! Adaptability and a love for change and improvement in a fast-paced environment. • Excellent written & verbal communication skills: have a strong command of grammar and spelling. • Excellent Communication Skills: Ability to articulate persuasively over the phone to engage potential customers. • Strong critical thinker and adept at problem-solving. • Interpersonal skills: Remains open to others’ ideas and exhibits willingness to try new things. • Resilience and Persistence: Willingness to face rejection and persistently pursue leads. • Prior experience in sales over the phone, preferably in cold calling. • Ability to take ownership and solve problems • Available full-time (40 hours / week). • Eligible to work in Poland, we will not support relocation for this position. Compensation & Benefits: At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is 58,000-83,000 PLN. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. You’ll love working here because: • Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection. • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with! • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. • The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. Taskrabbit’s commitment to Diversity and Inclusion: An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. AI-Assisted Prescreening Notice [US Based Candidates Only]: As part of our hiring process, we may use artificial intelligence tools to assist with the initial prescreening of applications and responses. This tool does not make hiring decisions — every application and response is reviewed by a member of our recruiting team to determine fit for the role. If you would prefer not to have your application processed using this tool, you may opt out by selecting ‘opt out’ in the application form or by emailing [email protected], and your application will be reviewed manually with no impact on your candidacy.