Senior Technical Writer

About Dropzone AI Dropzone AI is an AI SOC analyst that automates the tier-one work of a security operations center (SOC). Dropzone AI’s AI SOC analysts investigate every alert, determine whether it is a true threat or benign, and act on the findings, autonomously, 24/7. With a one-week deployment, Dropzone AI’s system integrates with existing security tools, learns your environment, and delivers analyst-grade investigation reports that allow SOC teams to focus on real threats. What you will do Own our documentation architecture, strategy, and roadmap to make it easy for customers to adopt, implement, and use Dropzone AI. Create, manage, and maintain content for all products and features, including user guides, installation and configuration guides, API documentation, release notes, troubleshooting content, FAQs, and in-product content. Collaborate with cross-functional partners across product management, engineering, design, support, and customer success. Review and edit documentation created by others for accuracy, clarity, and consistency. Set the standards for content architecture and voice and tone, and champion consistency across all docs and UI copy. Measure and improve documentation effectiveness, and continuously improve our content. Evangelize documentation as a product, and help establish a docs-driven culture. What we are looking for 6+ years of experience as a technical writer in B2B SaaS, ideally in cybersecurity. Experience designing and executing content strategy, and a portfolio of technical documentation samples. Deep understanding of complex technical products and a passion for explaining them clearly. Experience writing API documentation, user guides, and technical documentation across the product lifecycle. Knowledge of information architecture, UX writing, and content design principles. Strong collaboration, project management, and stakeholder management skills. Proven ability to learn new technologies quickly and translate complex concepts into accessible content. Benefits Dropzone AI offers 100% remote work, flexible time off, and a comprehensive benefits package, with a salary range of $140,000 to $155,000 and equity participation for this role.