Automation Strategist, Customer Success

Zapier is looking for an Automation Strategist, Customer Success to help customers get the most from automation. In this role, you will work with customer success teams and customers to design, build, and scale Zapier automations that save time, reduce manual work, and improve how teams operate. About Zapier Zapier is a workflow automation platform that connects thousands of apps, letting teams automate repetitive tasks and move data between tools without code. We are a fully remote company, with team members across North America and around the world, and we build products that help people do more meaningful work. About the role As Automation Strategist, Customer Success, you will partner with customer success managers and enterprise customers to understand their workflows, identify automation opportunities, and deliver solutions using the Zapier platform. You will run discovery sessions, design automation strategies, and help customers adopt, expand, and succeed with automation. What you’ll do Partner with customer success teams to understand customer goals, workflows, and pain points. Run discovery and design workshops with customers to map processes and identify high-impact automation opportunities. Design and build Zapier automations, including multi-step workflows, integrations, and AI-assisted processes. Document automation designs, workflows, and best practices for customers and internal teams. Train and enable customer teams to build, maintain, and expand their own automations. Measure automation impact, including time saved, adoption, and business outcomes, and share results with customers. Partner with product and customer success teams to surface customer feedback and improve the automation experience. Support enterprise customers with complex, scaled automation programs across teams and systems. What you’ll bring Experience in customer success, solutions consulting, automation, or a similar customer-facing role. Hands-on experience building automations with Zapier or similar workflow automation tools. Strong understanding of business processes, integrations, and how teams use software together. Excellent communication and facilitation skills, with experience running workshops and presenting to customers. Ability to translate customer needs into practical, scalable automation designs. A data-informed approach, with experience measuring adoption and outcomes. Ability to work effectively in a fully remote, distributed team across North America. Benefits Competitive compensation, including salary and equity. Comprehensive health, dental, and vision coverage. Fully remote work environment with flexible hours. Generous paid time off and parental leave. Home office stipend and learning and development support. A collaborative, inclusive culture with regular team connection. How to apply Zapier is an equal opportunity employer, and we welcome applications from candidates of all backgrounds. If you are excited about automation and helping customers work smarter, we encourage you to apply.