Customer Service Representative (French & English)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world. Join Binance’s Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. Responsibilities: • Handle high volume live chat and other online tools • Provide accurate, valid and comprehensive information • Follow communication procedures, guidelines, and policies • Support other business units with customer liaison, accurately document customer requests • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Go the extra mile to engage customers Requirements: • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry • College degree or above • Fluency in French and advanced English is required to effectively coordinate with partners and stakeholders • Previous experience with cross-functional support will be advantageous • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations • Passionate for the customer service industry and can accept to work under different work shifts • Positive about the crypto industry Why Binance • Shape the future of finance • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle challenging projects in a fast-paced and innovative enviornment with autonomy • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you acknowledge that you have read our Candidate Privacy Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.