J. J. Keller & Associates, Inc.
Sales Business Analyst
About this role
Requisition #: 21013 Functional Area: Business Analysis Employment Type: Full-Time Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid Work Hours: Standard Business Hours Position Summary J. J. Keller is hiring a Sales Business Analyst who will work to support our Sales function, which is a critical part of our workforce and comprised of over 500 associates. In this role, you will be an advocate for Sales and partner with business stakeholders and technology teamsto analyze, implement and continuously improve both sales process automationand business operations through the effective utilization of technology. As a Business Analyst embedded in the business unit, you will develop an in-depth understanding of the core business objectives, help to evaluate processes, and recommend/implement solutions that support and enhance productivity. J. J. Keller has a strong technology platform in place, utilizing On-premise and Cloud solutions in SAP. This position's focus will primarily be on the SAP Customer Experience Solution. We continue to invest in technology and also have a strong corporate-wide Business Process Improvement program, including a specific focus on automation initiatives. This position can be filled as a Business Analyst or Business Analyst II, based on experience. This position will be required to work onsite at our corporate office in Neenah, WI at least 3 days per week. Job Responsibilities Identifies, analyzes and facilitates the implementation of new and enhanced technology to support the sales business unit: Work with business unit to define business needs, project requirements, system specifications, and deliverables. Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders. Coordinates decisions based on business requirements, system functionality, and best business practices. Participates in system configuration, data conversion, and testing processes. Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides support for help desk calls. Analyzes trends and develops recommendations to resolve recurring issues. Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc. May create and maintain reports and analytics to support the business unit. May prepare and conduct end-user training. Facilitates timely and thorough system testing for new system implementations and system updates/upgrades. Determines appropriate system security profiles in accordance with data security policies and practices. Audits security access on a regular basis and resolves issues. Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.). Business Analyst II
- Additional Responsibilities: Leads project management and change management activities for medium to large scope projects, either independently or in partnership with other project leaders. Provides coaching, mentoring and training to other Business Analysts. Internal J. J. Keller experience requirements may vary from those for external candidates, with consideration given to demonstrated performance, institutional knowledge, and career progression within the organization. Qualifications Experience
- Business Analyst 2+ years' experience working with SAP Process or systems analysis experience Project leadership experience a plus Experience
- Business Analyst II 5+ years' experience working with SAP 2+ years of business analyst/systems analyst experience Prior project leadership experience Education Bachelor's Degree in Business or Technology related field In lieu of the Bachelor's degree, will consider an additional 4 years of directly related experience. Lean, CBAP or PMP certification a plus Computer Skills Excellent computer skills, including Microsoft Office applications System implementation and configuration experience a plus Experience with report writing/query tools such as SQL, Crystal, Business Objects, etc. Other Requirements Strong analytical and problem solving skills Strong verbal and written communication skills Strong technical aptitudes Strong time management skills Ability to manage multiple projects simultaneously Ability to facilitate project teams and work with all levels within the company Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment. We Protect People & The Businesses They Run™ Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run. J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller. J. J. Keller Earns 10th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great. J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller. 2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition. If you experience system-related issues or need assistance with the online application, please call (920) 720-7700. Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Nearest Major Market: Oshkosh Nearest Secondary Market: Appleton Job Segment: Business Analyst, Systems Analyst, Lean Six Sigma, Data Conversion, Six Sigma, Technology, Management, Data