Director, Advertising and Promotion Compliance

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. The Director, Advertising and Promotion Compliance will join the Legal team and help scale our advertising compliance function. This role combines advertising and claims review with operational leadership, including improving processes, implementing technology and AI solutions, and developing practical compliance guidance. As Ro rapidly expands its advertising efforts, particularly across paid social, this individual will help build the systems and processes needed to support increased volume while maintaining rigorous compliance standards. The ideal candidate brings a strong background in healthcare advertising compliance, a knack for and experience with building scalable processes, and a practical, business-oriented approach to solving problems. What You’ll Do: Lead improvements to Ro’s advertising review process, developing scalable workflows and systems to support growing advertising volume, including through the use of automated solutions. Review advertising and promotional claims across paid social, TV, digital, and other channels for compliance with applicable FDA, FTC, and consumer protection laws. Develop and maintain practical compliance guidance, approved claims libraries, marketing guardrails, and other resources that enable business teams to move quickly and compliantly. Partner closely with Growth, Creative, and Clinical to streamline reviews, address compliance concerns, and support timely campaign launches. Develop reporting and metrics to monitor review volume, turnaround times, bottlenecks, and operational performance. Manage vendors, ensuring efficient use of resources and effective execution. Support broader legal operations and compliance initiatives as business needs evolve. What You’ll Bring to the Team: 10+ years of experience in healthcare advertising compliance, legal operations, regulatory compliance, or related fields. Strong understanding of FDA, FTC, and other advertising and consumer protection requirements, with experience reviewing advertising and promotional claims. Demonstrated success building and improving scalable compliance processes and operational workflows. Experience implementing legal technology, AI, automation, or other tools to improve efficiency. Strong project management skills and experience leading complex, cross-functional initiatives. Experience managing vendors. Excellent communication and stakeholder management skills, with the ability to translate complex requirements into practical, actionable guidance. A collaborative, solutions-oriented mindset and the ability to balance compliance considerations with business objectives in a fast-paced environment. Must have an outstanding attention to detail. We’ve Got You Covered: Full medical, dental, and vision insurance + OneMedical membership Healthcare and Dependent Care FSA 401(k) with company match Flexible PTO Wellbeing stipend Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $200,000-$263,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected]. See our California Privacy Policy here. We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.