Benefits Analyst

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Benefits Analyst at Coupa: The Benefits Analyst provides operational support across Coupa's employee benefits programs in North America and Latin America. This role is responsible for the accurate and timely administration of health and welfare plans, retirement programs, leave of absence processes, and vendor operations, ensuring employees receive a consistent and high-quality benefits experience. The Benefits Analyst partners regularly with HR Operations, Payroll, and external vendors to keep programs running smoothly across a multi-country environmen t. What You'll Do: Benefits Administration Administer day-to-day enrollment transactions including new hire elections, life event changes, dependent verifications, and open enrollment processing. Serve as a first point of contact for employee benefits inquiries, responding via the HR/Benefits Service Desk ticketing system and email with accuracy and professionalism. Process and audit benefits enrollments in the benefits administration system, ensuring data integrity and timely updates. Manage the enrollment window process: generate eligibility reports, send employee reminders, and follow up on incomplete elections. Process new hire benefits paperwork and enrollment forms for NALA countries (US, Canada, Brazil, Colombia, Mexico); coordinate documentation with regional carriers and brokers as required. Maintain accurate employee records across the HRIS, benefits administration system, and vendor platforms; identify and resolve file feed discrepancies. Support annual open enrollment preparation including employee communications, benefits administration system testing, and intranet content updates. Sending company-wide email calendar invites, for benefit related presentations. Leave & Disability Administration Coordinate leave of absence administration across US, Canada, and LATAM programs including disability, family leave, and country-specific statutory leave types. Maintain the LOA leave tracker; audit leave dates against vendor records and flag discrepancies for resolution. Send leave-related documentation (repayment agreements, leave notices, acknowledgements) and maintain organized case files. Process disability employer statements and support Canada disability LOA processes; pull and review ADA reports from the disability carrier. Vendor Operations & Invoice Management Submit carrier invoices to Accounts Payable; save and log weekly and monthly invoice reports from medical, dental, vision, and ancillary carriers. Run monthly invoice audit reconciliations and benefit payroll deduction reconciliation audits for US and Canada. Download and audit carrier invoices monthly prior to submitting to AP; process self-billed premium reports for applicable vendors. Support vendor census submissions including monthly LATAM life insurance census and countryspecific reporting requirements. Assist with vendor file feed audits and enrollment reconciliations between the HRIS and carrier systems Compliance & Reporting Assist with ACA (1095-C/1094-C) review and filing support, COBRA administration, and HSA Customer Identification Program (CIP) audits. Pull and distribute monthly spending account reports (HSA/FSA employee balances) to Finance; support FSA unsubstantiated claims processing. Contribute to compliance calendar activities including COBRA reporting, state-specific reporting (SF HCSO, NY DBL/PFL), and annual SPD/WRAP document updates. Maintain process documentation and intranet benefits content; support periodic audits of vendor admin access and system accuracy. Training & Operational Support Contribute to the onboarding and training of new Benefits team members by sharing knowledge of the processes, systems, and recurring tasks within your area of responsibility. Support HR Operations counterparts in learning Tier 1 and Tier 2 benefits administration tasks to strengthen operational coverage across the Americas. What You Will Bring to Coupa: 2+ years of experience in benefits administration, HR operations, or a closely related field. Familiarity with health and welfare benefit programs (medical, dental, vision, FSA/HSA, life, disability). Experience with HRIS and benefits administration platforms; exposure to Dayforce or similar systems a plus. Strong attention to detail with the ability to manage multiple recurring tasks accurately and on time. Clear, professional communication skills with a service-oriented approach to employee interactions. Proficiency in Microsoft Excel and standard office productivity tools. Exposure to LATAM benefit programs or multi-country HR administration is a plus. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive: Global Well-Being Perks (For All Employees Globally) Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together . Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month . Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about . Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents . Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel . Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles . Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.