Manager, Software Engineering

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As an Engineering Manager focused on GTM, you will be accountable for the delivery of solutions supporting business goals, releasing features that drive value for our internal teams and Toast customers. Leading a highly skilled and fast-paced team of Engineers, you will be responsible for validating technical decisions and guiding the team in building scalable technology. You will seek engagement with business stakeholders, demoing solutions to gather feedback as often as possible as part of our agile delivery framework. When the time comes to test our solutions for quality, you are managing the engagement of our development teams with their QA counterparts, ensuring testing is robust enough to provide confidence in release. When issues are found, including in our production environments, you provide oversight and guidance to the teams root-causing and developing the fixes. This role will have a wide area of ownership supported by key engineers for the core workflows of our Quoting, in addition to the Catalog Management ecosystem. You will be a critical leader for the team and deliver high impact with great opportunity for future growth. A day in the life (Responsibilities) Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization. Manage the daily activities of Engineers who are delivering new features and enhancements critical to Toast’s business growth. Oversee technical delivery operations for Quoting and Catalog Management systems, including Salesforce CPQ, Product Catalog, and other fit-for-purpose GTM solutions, and provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track/resolve issues, meet delivery milestones, and mentor team members by identifying/developing opportunities for individual growth and setting a positive example for working in a team environment. Review deliverables for the team and contribute hands-on to complex delivery efforts. Specifically, provide Code Review expertise by actively reviewing solutions from the engineering team across platforms and tools within your ownership area, and facilitate release and capacity planning for the team’s initiatives. Lead collaborative discovery and execution ceremonies for engineering, research, design, and quality assurance peers. Communicate clearly, knowledgeably, and transparently with cross-functional stakeholders at all levels (including and especially Sales, Product, and RevOps leaders and team members) to build trusted relationships that allow our engineers the freedom to experiment. This will require you to: Partner with Stakeholders in evaluating new technologies, ensuring they fit into our stack and meet the needs identified within the Discovery process; confidently leverage preeminent domain expertise in service of team decision-making, sharing trade-offs with stakeholders where it helps to drive shared understanding, and continually evolve domain knowledge through ongoing customer, competitor, and market research, sharing the takeaways with your team and our business partners. What you’ll need to thrive (Requirements) Experience delivering high-impact Quoting, Catalog Management, and GTM initiatives as part of/leading a technical team. Bachelor’s degree in Computer Science or equivalent experience. Well-versed in Quoting and Catalog Management systems (Salesforce CPQ, Product Catalog, Pricing Rules, etc.) and technologies (REST, SOAP, ETL, etc.). Implementation expertise and practical experience working on systems projects with large transactional volume involving complex system design across disparate systems. Experience in collaborating with product owners representing Sales, RevOps, Product Management, and Data Analytics. Experience in developing and retaining a highly talented team. What will help you stand out (Nonessential Skills/Nice to Haves): Hands-on experience developing and solutioning in Salesforce and other tools, including leading solution architecture reviews. Experience with CI/CD best practices and GIT. Experience working with 3rd party development teams. Leadership in product selection (e.g., RFP creation and response evaluation) and vendor management. AI at Toast At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $193,000—$309,000 USD Zone B $168,000—$269,000 USD Zone C $151,000—$242,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]. ---— For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.