Product Manager

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country. Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. Loans Funded: $30 billion in loans funded Homes financed: 100,000+ projects funded for our customers across the country Geography: 49 states + D.C. where we lend to REIs so they can revitalize neighborhoods Employees: Over 500 employees with competitive benefits and perks This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy. We’re looking for a Product Manager to own the systems that keep Kiavi’s loans running after they close: servicing, payments and money movement, valuations, and the vendor integrations behind them. Our internal teams (Servicing, Treasury, Capital Markets, and Operations) are your customers, and the borrowers they serve feel every improvement you ship. You’ll own end-to-end execution across several products at once, work independently day to day, and partner with product leadership on the broader roadmap. You get to: Own the back office: Drive products that move real money and real loans: borrower payments, bank account verification, appraisals and inspections, and the data feeds our capital and servicing partners depend on. Execute end-to-end: Take projects from early conception through design, development, launch, and post-launch measurement. Automate with AI and modern tooling: Find where automation and AI can take manual work off our operations teams, and where a simpler software fix is the better answer. Collaborate & facilitate: Collaborate with a dedicated engineering team, driving requirements and engineering prioritization. Scale impact: Manage multiple products in different phases of their lifecycle in parallel, from new integrations to keep-the-lights-on improvements. What you would do: Roadmap & backlog: Turn internal and borrower pain points into a prioritized roadmap. Balance new initiatives with production support and operational improvements, and keep a live, refined backlog. Money movement & integrations: Partner with Treasury and engineering on bank and payment integrations (ACH, wires, account verification), and with vendors on appraisal, inspection, insurance, and servicing data feeds. Attention to detail is critical as a small mistake means a bounced payment or money movement issue. Operational excellence: Triage production support issues to tell real bugs from expected behavior, find the root cause, and turn recurring manual workarounds into product improvements. AI product development: Identify where AI meaningfully beats traditional software for our operations teams, and navigate edge cases, accuracy, and adoption. Data & metrics: Use data to size problems, model ROI, and define and track success metrics for your areas, including operational metrics such as automation rates, error rates, and time saved. Cross-functional leadership: Lead Servicing, Treasury, Capital Markets, Compliance, and Operations stakeholders toward a shared roadmap, and communicate decisions and tradeoffs clearly. What you bring: Experience: 2