Principal Solutions Engineer, West

Description: Serve as a Principal Solutions Engineer at Cresta, focusing on AI transformation in customer experience. Partner with Sales Directors to guide prospective customers through discovery, design, and validation of AI-powered solutions. Requirements: 7+ years in customer-facing roles, including 1–3 years in pre-sales or solutions engineering in enterprise software or contact center. Deep knowledge of contact center solutions and AI/ML technologies, especially LLMs and SLMs. Experience with CRM tools, real-time systems, and the ability to communicate complex solutions clearly. Benefits: Comprehensive medical, dental, and vision coverage. Flexible PTO, paid parental leave, and retirement savings plan. Remote work setup budget and monthly wellness stipend.