Software Support Engineer

Description: Provide software support for customers with complex conveyor and robotics systems. Troubleshoot WMS/WES/WCS issues, perform root cause analysis, and develop resolution plans. Serve as the SME on WMS/WES/WCS and communicate effectively with customers. Maintain accurate records of customer interactions and follow up on unresolved issues. Requirements: Bachelor's Degree in Computer Science or relevant experience preferred. 2+ years of experience with WMS, WCS, and WES systems. Familiarity with warehouse distribution and fulfillment centers. Strong troubleshooting abilities and clear communication skills. Ability to participate in a rotational 24/7 on-call team. Benefits: Family-like culture and casual work environment. Competitive salaries and health benefits. 401(k) with a 100% match up to 5%. Discretionary Profit-Sharing Program and employee flexibility.