Infrastructure Monitoring & Data Protection Engineer

Why RTI RTI International is an independent, scientific research institute dedicated to improving the human condition. Our vision is to address the world's most critical problems with technical and science-based solutions in pursuit of a better future. Clients rely on us to answer questions that demand an objective and multidisciplinary approach—one that integrates expertise across social, statistical, data, and laboratory sciences, engineering, and other technical disciplines to solve the world’s most challenging problems. We believe in the promise of science and technical solutions, and we push ourselves every day to deliver on that promise for the good of people, communities, and businesses in the US and around the world. If you are looking for the opportunity to make a real difference, RTI is the place for you. About the Hiring Group Client Technology Operations (CTO) is RTI's client-focused technology organization responsible for delivering and operating the technology platforms, infrastructure, governance, engineering, and digital capabilities that enable RTI to develop, secure, and deliver technology-enabled solutions for clients. This role supports enterprise infrastructure monitoring and data protection across on-premises and cloud environments. You will work with technologies such as SolarWinds and Cohesity to monitor system health and performance, support backup and recovery operations, troubleshoot technical issues, and identify opportunities for automation and process improvement. This position offers the opportunity to build technical expertise across infrastructure monitoring, systems administration, and data protection while contributing to the reliability and availability of RTI's IT systems. This position offers flexible work arrangements, including remote work within the U.S., hybrid, or on-site in our Research Triangle Park, NC headquarters location. Some geographic locations may not be available for remote work based on business and operational requirements. What You'll Do Support the deployment, configuration, and maintenance of the SolarWinds Platform (NPM, SAM, NTA, NCM) and Cohesity Data Platform (Cohesity Helios). Configure and monitor daily backup policies protecting on-premises assets (VMware, physical servers) and cloud workloads (AWS, Azure) using Cohesity. Customize SolarWinds alerting thresholds, maintain dashboards, and support integration of alerts with ticketing platforms (e.g., ServiceNow, Jira) to maintain high environment visibility. Leverage PowerShell, Python, or Bash to automate routine monitoring, backup checks, and system administration tasks. Troubleshoot infrastructure alerts, resolve backup failures, and perform routine data restoration requests to verify system integrity. Maintain network configuration backups (via SolarWinds NCM), update standard operating procedures, and support compliance reporting activities. Contribute to the development and maintenance of SOPs, system standards, business continuity plans, system test plans, and capacity plans. Research technical solutions and contribute to evaluations and recommendations, including pros/cons and pricing, as needed. Support the installation and configuration of hardware or software in accordance with manufacturer's recommendations and technical specifications. Conduct quality assurance testing to validate installed configurations and operations against technical specifications, documenting results and identifying issues as needed. Troubleshoot and resolve problems in response to alerts from monitoring tools or trouble reports from other ITS staff, escalating issues as appropriate. Communicate status to impacted stakeholders, including end users, ITS support staff, and ITS management, before, during, and after installation or problem resolution, as appropriate and in accordance with SOPs. What You'll Need Minimum Qualifications: Bachelor's degree in information technology, computer science, cybersecurity, information systems, or a related field and at least one year of relevant experience supporting IT infrastructure, systems administration, infrastructure monitoring, backup/recovery, or a related technical area. Experience supporting and troubleshooting IT infrastructure, including servers, virtual environments, storage, networked systems, or cloud-based technologies. Experience using at least one scripting language, such as PowerShell, Python, or Bash, for automation, system administration, or troubleshooting. Working knowledge of infrastructure monitoring concepts, including system health, performance monitoring, alerting, and troubleshooting. Working knowledge of data protection concepts, including backups, restores, recovery, system availability, and business continuity. Experience investigating technical issues, identifying potential causes, and implementing or recommending solutions, with guidance or escalation as appropriate. Experience developing or maintaining technical documentation, including system configurations, troubleshooting procedures, or standard operating procedures. Strong written and verbal communication skills, with the ability to communicate technical information to technical and nontechnical stakeholders. Ability to manage assigned tasks, prioritize competing responsibilities, and work both independently and collaboratively within a technical team. To qualify, applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status (e.g., H-1B visa status, etc.). Preferred Qualifications: Experience with SolarWinds or another enterprise infrastructure monitoring platform. Experience with Cohesity or another enterprise backup and recovery platform. Experience supporting VMware or other virtualization environments. Familiarity with AWS, Azure, or other cloud infrastructure environments. Experience using APIs or scripting to automate monitoring, backup, reporting, or system administration activities. Familiarity with IT service management or ticketing platforms such as ServiceNow or Jira. Familiarity with network monitoring, system configuration management, or backup technologies. Experience supporting technical documentation, compliance reporting, system testing, or disaster recovery exercises. EEO & Pay Equity Statements For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here. RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The anticipated pay range for this role is listed below. Our pay ranges represent national averages and may vary by location as a geographic differential may be applied to some locations within the United States. RTI considers multiple factors when making an offer including, for example: established salary range, internal budget, business needs, and education and years of work experience possessed by the applicant. Further, salary is merely one element to our offer. At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, life, and short-term and long-term disability), access to a retirement savings program such as a 401(k) plan, paid parental leave for all parents, financial assistance with adoption expenses or infertility treatments, financial reimbursement for education and developmental opportunities, an employee assistance program, and numerous other offerings to support a healthy work-life balance. Equal Pay Act Minimum/Range $82,000 - $101,000