Assurant
Customer Experience Specialist
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Primary Job Accountabilities/Responsibilities• Customer center telephone consultation service • Receipt of claim &Informof required documents • Confirmation and collection of insurance claim documents • Information on missing documents • Enter insurance claim details into the A/S400 system • Auto EW claim datamanagement_HMCEW & CPO EW • Auto EW claim handling & checking_HMC EW & CPO EW • AS400 Basic Data Management • Service networks management and registration • Market research and major automobile parts survey • Happy call and customer satisfaction O/B call Required Experience, Skills, and Knowledge• Education, Certifications and Experience: At least 5 years of related experience • Previous Experience: - Strong customer service, interpersonal and communicationskill - Good at documentation and figures- Strong responsibilities - Call center experience preferred • Knowledge and Skills:- Conversant with Microsoft Word,Exceland other Microsoft office programs - Strong customer service, interpersonal and communicationskill - Possess a personal passion for afterservice, customer relationship partners and satisfaction - High understanding of the system and excellent adaptability.