Principal AI Strategist

Description: Miratech is seeking a Principal AI Strategist to guide clients on AI integration in contact centers, enhancing customer and employee experiences. The role involves developing vendor-neutral AI strategies, conducting readiness assessments, and advising on multi-vendor AI solutions. Requirements: 10+ years of contact center experience, including 3+ years in AI strategy and programs. Strong knowledge of CCaaS platforms and major AI services (Google, Amazon, Microsoft). Proven ability to translate complex business problems into actionable AI roadmaps and business cases. Excellent executive presence and communication skills for engaging with non-technical leaders. Benefits: Competitive pay and comprehensive benefits package, including health insurance and relocation support. Flexible remote work culture with opportunities for professional development and mentorship. Join a high-performing team with a 99% project success rate and a commitment to social sustainability.