Customer Project Manager

Location: Italy Mission: Act as the trusted owner of the customer journey, ensuring the successful execution and acceptance of recycling projects by balancing customer expectations with TOMRA’s operational and commercial realities. Through strong coordination across internal teams, proactive customer relationship management, and technical consultancy, the role delivers projects on time, within budget, and to specification, driving high customer satisfaction, minimal escalations, and continuous improvement throughout the project lifecycle. Role & Responsibilities: Project Execution and Delivery: Manage customer projects from contract handover through delivery, installation, commissioning, acceptance, and closure, ensuring delivery within agreed scope, timeline, budget, and quality expectations. Contract, Scope, and Risk Management: Review sales inputs, contract details, customer requirements, technical specifications, and project assumptions; identify gaps, dependencies, risks, and escalation topics early. Customer and Stakeholder Coordination: Act as the key coordination point for customers during project execution and align internal stakeholders including Sales, Engineering, Supply Chain, Logistics, Service, and external partners. Technical Project Support: Provide practical technical guidance on recycling project execution, site readiness, installation requirements, plant layout, and complex project topics, in collaboration with relevant technical experts. Commercial and Progress Follow-Up: Monitor project progress, payment milestones, budget status, cost deviations, and post-cost calculations, ensuring timely follow-up and escalation where needed. Project Closure and Continuous Improvement: Ensure proper project documentation, closure reporting, handover to Service, lessons learned, and continuous improvement of project execution, customer experience, and internal ways of working. Candidates profile & abilities: Native fluency in Italian and strong professional proficiency in English. Based in Italy, preferably within reasonable access to a major airport. Willingness to travel approximately 50%, including domestic and occasional international travel. Experience in project management, industrial project coordination, technical customer support, field service, plant operations, recycling, machinery, or another relevant industrial environment. Ability to read and interpret technical drawings and understand technical project documentation. Good systems discipline and ability to work with ERP, CRM, project management software, and standard reporting tools. Education: Degree in a technical or engineering field such as Mechanical Engineering, Electrical Engineering, Industrial Engineering, Environmental Process Engineering, Recycling Engineering, Process Engineering, or a related discipline. Equivalent relevant professional experience may also be considered. Skills/Competencies: Project Execution: Plans, coordinates, follows up, and escalates project activities to support timely, high-quality, and customer-focused delivery. Customer Orientation: Understands customer needs and site realities, manages expectations clearly, and works toward practical solutions. Stakeholder Management: Works effectively across Sales, Engineering, Supply Chain, Logistics, Service, plant builders, partners, and customers in a matrix environment. Influence and Communication: Communicates expectations clearly, adapts style to different audiences, follows up with discipline, and escalates risks constructively. Technical Understanding: Understands technical project requirements, drawings, installation logic, site preparation. Interested? Join TOMRA Sorting and play a key role in driving growth, innovation, and sustainability within the Italian recycling market. Please apply by sending us your CV, a short motivation letter in English with few words about yourself, and why you are interested in the position and joining TOMRA. We are looking forward to meeting you! *TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. Most importantly, it’s a match! Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we obtain, use, and reuse the planet’s resources. With innovation at our core, we develop and manufacture sensor-based sorting technologies for the global recycling and waste management industry. Our success is reflected in more than 9,000 sorting units installed and a presence in over 100 countries - making TOMRA Recycling a trusted partner for customers around the globe. At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability. We believe that diverse perspectives fuel creativity, and we actively cultivate an inclusive workplace where everyone feels valued and heard. Join us in shaping a better future through technology that matters.