Help Desk Technician – Part-Time

Position Overview MetroSys is seeking a dependable, technically skilled Part-Time Help Desk Technician to provide remote IT support for a client with a predominantly remote workforce. This position will focus on end-user support, employee onboarding and offboarding, identity and access management, device provisioning, and routine IT administration. The ideal candidate will have hands-on experience supporting Microsoft 365 environments, managing users and devices through Microsoft Intune and Entra ID, and resolving technical issues through a structured ticketing system. This is a staff augmentation opportunity requiring approximately 10 hours per week. The technician must be comfortable working independently, managing daily support requests, and maintaining accurate documentation. Key Responsibilities Manage employee onboarding, offboarding, and ongoing user lifecycle activities, including account creation, access changes, licensing, and deactivation. Provide remote Tier 1 and Tier 2 help desk support, handling approximately 6 support tickets per day. Administer Microsoft 365, Entra ID, and Intune environments, including user accounts, access permissions, and device management. Assist with laptop and endpoint provisioning, enrollment, configuration, and troubleshooting using Intune and GoExceed. Troubleshoot Microsoft 365 applications, Microsoft Copilot, Adobe applications, and general end-user software issues. Provide remote troubleshooting and technical assistance using ScreenConnect. Manage and resolve support tickets through Jira, ensuring timely updates, accurate documentation, and appropriate escalation. Support Azure Virtual Desktop (AVD), including user access, connectivity, and basic troubleshooting. Assist with Mimecast administration, including email security, quarantine management, and email delivery troubleshooting. Maintain user accounts, security groups, application permissions, and access controls in accordance with established IT policies. Document recurring issues, troubleshooting procedures, and user lifecycle processes. Coordinate with internal IT teams on escalated incidents and infrastructure-related issues. Required Qualifications 2+ years of experience in a Help Desk, IT Support, or Desktop Support role. Hands-on experience with Microsoft 365 administration, Microsoft Entra ID, and Microsoft Intune. Experience with user onboarding, offboarding, account provisioning, and access management. Familiarity with remote support tools such as ScreenConnect. Experience working within a ticketing platform such as Jira. Strong troubleshooting skills across Windows environments, Microsoft applications, and remote endpoints. Ability to work independently in a remote environment with minimal supervision. Strong communication, documentation, and customer service skills. Preferred Qualifications Experience supporting Azure Virtual Desktop (AVD). Familiarity with Mimecast email security administration. Experience troubleshooting Microsoft Copilot and Adobe applications. Exposure to GoExceed or similar device provisioning and lifecycle management platforms. Experience supporting geographically distributed or remote-first organizations. Familiarity with endpoint security, MFA, and Microsoft 365 security best practices.