Program Manager, OMX SOTO

About the role Chime is seeking a Program Manager to join our Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) organization. Our team is responsible for leading OMX’s highest-priority strategic initiatives that advance the organization’s key results while supporting Chime’s broader business objectives. As a Program Manager, you’ll act as a “GM for hire”—partnering directly with executive program owners and cross-functional leaders to drive a rotating portfolio of mission-critical initiatives selected by senior leadership. You’ll bring structure to ambiguity, connect teams around shared goals, and lead complex programs from strategy through execution, ensuring meaningful business outcomes while continuously improving how work gets done. You’ll work closely with teams across OMX and collaborate with partners across Product, Engineering, Risk, Compliance, Marketing, Analytics, Legal, and other organizations to solve complex operational challenges. Beyond delivering programs, you’ll identify opportunities to leverage AI, automation, and scalable operating practices that reduce manual effort, increase organizational capacity, and enable teams to focus on the highest-value work. If you thrive in fast-moving environments, enjoy solving complex problems, and have a track record of leading cross-functional initiatives that create lasting business impact, you’ll find a unique opportunity to help shape the future of how OMX operates and delivers for Chime’s members. In this role, you can expect to Lead end-to-end ownership of OMX’s highest-priority strategic initiatives, delivering measurable business impact through exceptional program leadership. Bring structure to ambiguity by developing clear execution plans, aligning stakeholders, and driving complex initiatives from strategy through delivery with minimal oversight. Anticipate risks, proactively adapt to changing business priorities, and ensure programs remain on track through thoughtful planning, governance, and operational rigor. Build compelling, data-driven narratives and executive communications that drive alignment, influence decision-making, and accelerate progress across the organization. Partner directly with senior leaders and cross-functional teams to drive accountability, solve complex operational challenges, and deliver scalable solutions that advance OMX’s strategic priorities. Continuously observe how teams across OMX operate, identifying patterns, inefficiencies, and opportunities beyond your assigned programs. Partner with SOTO to leverage AI, automation, and scalable operating practices that simplify workflows, increase organizational capacity, and improve how OMX executes at scale. Champion a culture of continuous improvement by introducing scalable operating mechanisms, strengthening program governance, and helping teams execute with greater speed, clarity, and efficiency. To thrive in this role, you have 5+ years of experience in Strategy, Business Operations, Program Management, Management Consulting, Member Experience, or a related field. Exceptional program management skills with a proven ability to design simple, scalable solutions for complex business problems and lead initiatives from strategy through execution. Outstanding written and verbal communication skills, with experience developing executive-level communications and presenting to senior leaders across the organization. Demonstrated success leading highly cross-functional initiatives and influencing outcomes without direct authority. An ownership mindset with the ability to independently identify challenges, proactively manage risks, and execute with minimal guidance in fast-paced environments. Strong analytical and problem-solving skills, including experience using Looker, Tableau, Power BI, or similar tools to inform decisions and measure business outcomes. Experience identifying and implementing AI, automation, and scalable process improvements that increase operational efficiency and enable teams to focus on the work that matters most. A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential. We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don’t—who will?