Senior Technical Architect, Genesys Cloud

Description: Seeking a Genesys Cloud CX Solution Designer to create and deliver solutions within a complex banking ecosystem. Responsible for end-to-end technical solution design for a large-scale enterprise contact center platform in a regulated environment. Requirements: 5+ years of experience in solution design or architecture for contact center technology, with hands-on Genesys Cloud CX experience preferred. Strong understanding of contact center technologies, API-based integrations, and regulatory compliance in complex environments. Proven ability to translate business requirements into scalable and secure solution designs. Excellent communication and leadership skills to engage with stakeholders and teams. Benefits: Culture of Relentless Performance with a 99% project success rate and over 30% year-over-year growth. Competitive pay and comprehensive benefits package, including health insurance and relocation support. Flexible remote work culture and professional development opportunities. Inclusive and supportive work environment with a focus on social sustainability values.