Application Support Agent

Company Description Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Job Description Are you ready to discover the role of an Application Support Agent in Netcompany? Joining us as an Application Support Agent , you will be part of the application support team at the Directorate General‑ for Communications Networks, Content and Technology, which develops and implements policies to make Europe fit for the digital age (DG CONNECT). You will be responsible for the support of the Digital Service Act (DSA). DSA regulates online intermediaries and platforms such as marketplaces, social networks, content-sharing platforms, app stores, and online travel and accommodation platforms. Its main goal is to prevent illegal and harmful activities online and the spread of disinformation. It ensures user safety, protects fundamental rights, and creates a fair and open online platform environment. As an Application Support Agent you will: Receive and log requests/ incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions Ensure and perform all communication with the end-users Participate to meetings with the development team. Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests Improve documentation and creating FAQs based on received calls Write user manuals for information systems. Write web documentation Prepare and deliver training courses on information systems to different stakeholders Qualifications What would make you a fit for the role: University degree/Vocational Training Institute (IEK) diploma in Information Technology Proven knowledge in end user assistance and support of information systems A first successful experience in user support (minimum 1 years) European level C1 in English is mandatory Good analytical skills and quickly understanding of the process Being solution-oriented, as well proactive and reactive to any problem High communication skills Ability to work in an international/multicultural environment Strong team playing skills Additional Information Being a part of the Netcompany team, you will be provided with: The opportunity to work in a modern environment & in a hybrid working model A seamless onboarding experience and a buddy to support you on your first steps A competitive compensation & benefits package Health and life insurance program Meal and commuting allowance Well-being activities (on premises) Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) A personalized development plan for targeted career growth If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be! Our branch in Patras employs 180+ talented professionals, working on a variety of EU mission-critical projects! Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential. We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/