Medical Virtual Assistant

NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care. NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support. Key Responsibilities Answer and place patient calls for scheduling, reminders, and general inquiries • Verify insurance eligibility and benefits and support pre-authorization requests • Process patient intake forms and update records in the EHR • Coordinate referrals, follow-ups, and communication with providers • Route clinical or billing questions to the right staff • Handle all patient information in a HIPAA-compliant manner Requirements 1+ year of experience in a medical office, healthcare call center, or patient services role • Excellent spoken and written English with a calm, professional phone manner • Familiarity with medical terminology Experience using EHR or practice management systems • Strong organization and multitasking skills • Availability to work U.S. business hours • Based in Colombia, with a reliable home office setup and stable internet connection Nice to Have • Experience with insurance verification or prior authorizations • Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks • Fluency in Spanish Benefits We offer health insurance for contractors • Holiday Extra Pay The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.