Complex Claim Specialist, Canada

About us Coalition is the world’s first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. Claims, as a team, works to find ways to assist our policyholders to find solutions to cyber risk. As we continue to expand, we are seeking an experienced claims professional to join our cyber claims team and lend a hand in handling intricate primary and excess Cyber, Tech, and Media policies and future Executive Risks as well as Management Professional Liability. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors, including breach counsel, incident response providers, defense counsel, and coverage counsel for Coalition and its partner carriers. This position is fully remote and candidates can be located anywhere in Canada. Responsibilities Handle the intake of severe cyber events, including the coordination with breach counsel, forensic investigators, and other vendors Evaluate full pending of claims and recommend accurate reserves Manage litigation including third party liability arising from security failure or data breaches, Media and Tech E&O Maintain accurate and timely file documentation/information in our claims system Assess liability and damage data in affiliation with intricate claims, maintaining appropriate documentation Assess insurance coverage issues Intelligently guide and track third-party vendors and service providers’ work and spend Maintain and develop relationships with brokers, risk managers, general counsel, and vendors Identify settlement opportunities to maximize impact and preserve limits Collaborate in the defense and resolution of claims Provide data and reason-based informational assistance to underwriters Provide assistance to business development team with regard to marketing Liaise with partner carriers on a daily basis Skills and Qualifications 5+ years of experience handling cyber claims Full Adjuster licence from the Financial Services Regulatory Authority of Ontario (FSRA) or an Adjuster licence from the Québec Autorité des marchés financiers Bilingual in English and French is highly preferred Strong coverage background Demonstrated experience working as part of a team, leading a team, interacting with others, meeting goals, and successfully performing in a changing work environment Excellent communication skills, interactive experience, and proactive mindset Team-oriented with an aptitude to excel in a collegial environment Compensation As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. In Alberta, British Columbia & Ontario the base salary for this position ranges from $120,000/year up to $145,000/year. For all other locations, the base salary for this position ranges from $110,000/year up to $135,000/year. Consistent with applicable laws, an employee’s pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Vacancy Status: This posting is for an existing vacancy. Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms. Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview. Perks 100% medical, dental, and vision coverage Flexible PTO Annual home office stipend and WeWork access Mental & physical health wellness programs like Headspace, Lumino, and more! Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We’re always looking for collaborative, inquisitive individuals to join #OurCoalition. Visit our Newsroom > Privacy Notice Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition’s Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled. Our Privacy Policy > Safe Hiring Notice All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC). Anti-Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at [email protected]. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.