Operations Associate

About Terawatt Infrastructure The once in a century transition to autonomous and electric vehicles is underway and will require a multi-trillion-dollar investment in energy and charging infrastructure, and the real estate to site it on. Terawatt is the leader in delivering large scale, turnkey charging solutions for companies rapidly deploying AV and EV fleets. Whether it’s an urban mobility hub, or a carefully located multi-fleet hub for semi-trucks, Terawatt brings the talent, capabilities, and capital to create reliable, cost-effective solutions for customers on the leading edge of the transition to the next generation of transport. With a growing portfolio of sites across the US in urban hubs and along key logistics and transportation corridors. Terawatt is building the permanent transportation and logistics infrastructure of tomorrow through a robust combination of capital, real estate, development, and site operations solutions. The company develops, finances, owns, and operates charging solutions that take the cost and complexity out of electrifying fleets. Our Values Six core values guide how we work: commitments we make to each other. Our pace is set by a simple conviction: imperfect action beats perfect inaction, so we move with purpose, adapt without ego, and measure ourselves by progress rather than activity. Ownership travels with autonomy. Your name is on the work, and the best answer wins the conversation, wherever it lives. That candor works because of what surrounds it: people who show up with intention and have each other’s back, tough on ideas and generous with people. Our customers feel this as reliability earned daily, every interaction treated as a chance to build something lasting. And underneath it all is why the work matters. The climate doesn’t wait, and the stakes are also human: behind every checklist and every inspection is a person going home safely. We call it “This work has a heartbeat” — it’s what the other five rest on. Role Description The Operations Associate plays a critical role in supporting the daily execution of Terawatt’s site operations, facilities management, and customer success initiatives. This role sits at the intersection of administrative excellence and field service support, ensuring that our internal systems and processes are maintained with high accuracy. You will be a key point of contact for vendor coordination and financial workflows, directly enabling the scalability of our EV charging network. This is an ideal role for someone who is developing in their career who is highly reliable, detail-oriented, and eager to gain exposure to how an EV infrastructure provider’s operations, facilities and field service teams operate. Reporting directly to the Director of Operations, this role works in close collaboration with site and field operations teams. Core Responsibilities Facilities Management & Financial Support Process and manage invoice approvals, ensuring accuracy and timely routing for payment through the appropriate accounting channels. Coordinate documentation, communication, and contract administration with vendor managers for site-specific services. Data Integrity Maintain and update digital records to track new site activations and critical operational milestones. Support sales and operations teams with data hygiene, workflow improvements, and custom report generation. Field Service Support: Track inventory, create and manage purchase orders from initiation through receipt and reconciliation, coordinating between site operations and accounting. Administer Return Merchandise Authorization (RMA) processes, including all necessary documentation and vendor coordination for faulty equipment. Customer Success Support Assist with onboarding new customers. Document onboarding procedures to ensure a consistent and scalable customer experience. Minimum Qualifications 2-4 years of experience in an operations, administrative, or back-office support role, preferably within clean energy, facilities management, or logistics. Strong organizational skills with a high attention to detail and a commitment to data accuracy. High proficiency with Google Workspace (Docs, Sheets, Drive, Gmail, Calendar). High attention to detail with the ability to manage records, maintain data hygiene, and run basic reports. Familiarity with purchase order workflows, inventory management systems, or procurement processes. Clear and professional communicator who can work cross-functionally with Finance, Sales, and Field Operations teams. Preferred Qualifications Entrepreneurial mindset; comfortable in fast-moving ambiguous environments Familiarity with Salesforce or similar CRM platforms $85,000 - $100,000 a year Compensation for this role is determined by several factors, including the cost of labor in specific geographic markets, and these ranges are intended to provide a helpful reference. The actual compensation offer will be based on the candidate’s location, skills, level of expertise and experience, and internal equity considerations. In addition to base salary, we offer a comprehensive benefits package and, where applicable, performance-based incentives. We are building a team that represents a variety of backgrounds, perspectives, and skills. At Terawatt, we continuously strive to foster inclusion, humility, energizing relationships, and belonging, and welcome new ideas. We’re growing and want you to grow with us. We encourage people from all backgrounds to apply. If a reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please contact [email protected] . Terawatt Infrastructure is an equal-opportunity employer. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.