Skilled Intake Specialist - Healthcare

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WHAT YOU'LL OWN• Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries • Gather accurate patient information and verify insurance coverage and eligibility • Guide patients through the intake process with clarity, empathy, and professionalism • Coordinate with internal teams to ensure seamless patient transitions and follow-throughs • Accurately document all interactions and maintain compliance with healthcare standards • Resolve concerns promptly while maintaining a high standard of patient care WHO YOU ARE• 3+ years of experience in a healthcare, medical, or call center environment (Required) • Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus • A compassionate communicator — you make people feel safe and well-taken-care-of • Detail-oriented and accurate, especially when it comes to sensitive patient information • Comfortable navigating multiple systems and managing high call volumes • HIPAA-aware and committed to confidentiality and compliance • Flexible with shifting schedules and reliable in a fully remote setup WHAT WE OFFER• Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage from day one • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)• Stable internet connection with at least 100 Mbps postpaid • Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up) • Noise-Cancelling Headset • Dual Monitor is mandatory • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

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