Chief of Health and Residential Supports, The Arc of Opportunity

Position Title: Chief of Health and Residential Supports Organization: The Arc of Opportunity in North Central Massachusetts Reports to: Chief Executive Officer Position: Hybrid; three days per week in the office and/or at homes and program sites, with up to two remote days when operations allow Location: Fitchburg, Massachusetts Salary: $165,000 - $200,000, plus benefits About The Arc of Opportunity The Arc of Opportunity is a leading nonprofit dedicated to supporting and empowering individuals with intellectual and developmental disabilities (I/DD) and acquired brain injuries (ABI), and their families across North Central Massachusetts. Through a wide range of services—from residential programs and employment support to family resources and advocacy—The Arc ensures that people with disabilities have the tools, opportunities, and respect they need to live full, self-directed lives. With deep roots in the region, the organization is recognized for its commitment to dignity, inclusion, and innovation in service delivery. The Arc of Opportunity’s work transforms lives and sets the standard for disability services statewide. Backed by a team of dedicated professionals and strong community partnerships, the organization combines person-centered care with advocacy efforts that shape the future of disability rights and inclusion. The Role The Chief of Health and Residential Supports is a passionate executive leader responsible for bringing residential operations, nursing, and clinical services together around a coordinated standard of care. Reporting directly to the President & CEO, the Chief will lead efforts to strengthen safety, quality, person-centered practice, regulatory readiness, and meaningful outcomes for people with disabilities. The role directly oversees the AVP of Residential Operations, Director of Nursing, and Director of Clinical Services, while partnering with leaders across the organization to integrate health and clinical expertise into day and community programs. As a member of the executive team, the Chief will develop leaders, strengthen service delivery, help shape organizational strategy, and support the development of new and evolving models of care as the needs of the people The Arc supports and its communities continue to change. Impact Areas Health, Clinical, Residential & Quality Leadership Lead residential operations, nursing, and clinical services around a coordinated standard of care. Strengthen collaboration across residential, day, and community-based programs. Advance quality, safety, person-centered practice, and regulatory readiness across the Health & Homes division. Use incidents, outcomes, data, and experience to identify risks and opportunities for continuous improvement. Proactively identify emerging health, clinical, and safety risks across residential and community-based services, coordinating timely, clinically informed responses with nursing, clinical, residential, and risk management leaders to protect the well-being of people supported. Lead responses to significant clinical, operational, and safety concerns in partnership with the VP of Risk and Quality Management. Person-Centered Care & Outcomes Help create safe, welcoming homes where people are known, respected, and supported to make choices about how they live. Advance whole-person care by coordinating health, clinical, and residential supports around individual needs, goals, preferences, and strengths. Improve health, safety, independence, belonging, and meaningful participation in homes and communities. Center the voices of people supported and their families in service planning, improvement, and new approaches to care. Team & Leadership Development Lead, coach, and develop the AVP of Residential Operations, Director of Nursing, and Director of Clinical Services. Empower leaders to manage their teams, solve problems, and deliver results. Strengthen leadership pipelines and workforce capacity to support current and future needs. Foster a culture of accountability, collaboration, continuous learning, and improvement. Strategy, Growth & Service Development Partner directly with the President & CEO and Executive Team to shape strategy, identify unmet needs, and evaluate opportunities for responsible growth. Help design and launch new residential, health, and clinical service models, including acquired brain injury and other specialized supports. Build strategic partnerships and referral relationships with DDS, MassHealth, healthcare systems, hospitals, nursing facilities, and community partners. Bring health, clinical, and residential expertise to broader organizational planning and decision-making. Operational & Financial Sustainability Steward the Health & Homes budget and hold leaders accountable for financial and operational performance. Use clinical, operational, workforce, and financial data to anticipate challenges, set priorities, and direct resources effectively. Strengthen workforce stability by monitoring vacancies, overtime, agency use, staffing patterns, and clinical capacity. Align nursing and clinical resources with acuity and service needs while supporting accurate documentation, appropriate utilization, and timely billing. Qualifications Education: Master’s degree in nursing, healthcare administration, human services, social work, psychology, behavioral health, or a related field required. Experience: 10+ years of progressive leadership experience in disability services, acquired brain injury, healthcare, behavioral health, human services, or a related field. Licensure & Credentials: Active professional licensure or clinical credential required, such as RN, NP/APRN, LICSW, LMHC, LABA/BCBA, licensed psychologist, or a comparable credential. Leadership & Management: Demonstrated experience in executive leadership, clinical risk management, interdisciplinary practice, regulatory remediation, budget management, data-informed decision-making, leadership development, organizational change, and service-model development. Ability to communicate effectively with employees, people supported, families, Boards, regulators, and community partners. Valid driver’s license and acceptable CORI, SORI, fingerprinting, and driving record results are required. Leadership Approach The successful candidate will model The Way of The Arc through a leadership approach grounded in person-centered service, accountability, collaboration, clear communication, continuous improvement, and respect. This leader will bring a steady, solution-focused approach to change, take ownership of outcomes, develop strong relationships, and empower teams to deliver high-quality services. They will listen generously, communicate clearly, follow through on commitments, and approach people supported, families, colleagues, and partners with dignity, empathy, and compassion. Work Arrangement This is a full-time, exempt hybrid position requiring three days per week in the office and/or at homes and program sites, with up to two remote days per week when operational needs allow. The Chief will travel regularly to homes and program sites and participate in site visits, regulatory reviews, and service meetings. The position requires the ability to respond to urgent operational, health, safety, and clinical matters and to communicate effectively with employees, people supported, families, regulators, and partners. The Chief will also participate in the administrative on-call system, including occasional evenings and weekends. To Apply The Arc of Opportunity has retained Charity Search Group to coordinate the search for this position. To apply, please complete the online application. If you have questions or require accommodations during the application process, please contact Tanya Henry at [email protected] or visit Charity Search Group. The Arc of Opportunity is an equal opportunity organization that operates in compliance with applicable laws and regulations. The Arc of Opportunity does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively “Protected Bases”) in its programs and activities.