Billing and Collections Associate

Location: Puerto Rico The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, and digital services to more than 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 280 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help government see better outcomes and a greater impact for the citizens they serve. Come see the impactful work we’ve done on communities across the country (and world!): The Granicus Accounting team is a dynamic and high performing group that partners with both internal and external customers to drive success for the Company. We are looking for a motivated and effective leader to join our accounting team. The ideal candidate would be resourceful, flexible with requests, enjoys solving problems and is effective at managing relationships and communicating. This position is based in Puerto Rico. What Your Impact Will Look Like Maintain accurate records of billing activities, collections efforts, customer communications, and payment status. Monitor customer accounts to identify overdue balances and delinquent accounts. Contact customers regarding outstanding invoices and past-due payments to facilitate timely collection. Escalate delinquent accounts to management or appropriate stakeholders when necessary. Update account records with payment activity, collection notes, disputes, and follow-up actions. Assist with the preparation, generation, and distribution of customer invoices. Assist in researching and resolving billing discrepancies, payment issues, and customer disputes. Maintain customer account information, payment terms, and billing records in company systems. Provide documentation and support for annual external audits and other compliance requests. Prepare and distribute Accounts Receivable aging reports and collection status updates as requested. Collaborate with Sales, Customer Success, and other internal teams to resolve collection issues. Participate in cross-functional projects impacting billing, collections, credit, and cash application processes. You Will Love This Job If You Have 1-2 years of experience in accounting-related roles, including Billing and Accounts Receivable. Strong verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders. Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word. Fluent in both written and spoken Spanish and English with the ability to communicate effectively with customers, government agencies, and internal stakeholders. Experience with NetSuite and Salesforce is preferred. Strong attention to detail and proven problem-solving abilities. Effective organizational and project management skills, including the ability to identify process improvement opportunities and challenge existing workflows when appropriate. Ability to adapt and thrive in a fast-paced, dynamic environment. Demonstrated ability to prioritize multiple tasks and consistently meet deadlines while maintaining a high level of accuracy. Strong analytical skills with the ability to research, investigate, and resolve billing and collection issues. Location: Puerto Rico, Candidates must currently be located in Puerto Rico About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance. Here’s what you can expect as a Puerto Rico-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Private health, vision, dental and life insurance – 100% Employer-Paid. Comprehensive coverage for you and your family. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Pension Plan and Retirement options Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.