VP of Technology

Location: Canada; United States VP of Technical Delivery Strong CRM Location: Remote (US/Canada), with a distributed LATAM delivery team Reports to: Founder/CEO Team: ~45 delivery professionals across Salesforce clouds About Strong CRM Strong CRM is a bootstrapped, profitable Salesforce systems integrator that has grown from under $300K to roughly $5M in revenue in five years. We specialize in the high-complexity end of the ecosystem — Field Service Lightning, Revenue Cloud, Financial Services Cloud, Health Cloud, MuleSoft, and Spiff — delivered by a talented, certification-heavy nearshore team. We serve roughly 80 active clients with a strong existing-client expansion engine and a reputation for doing the hard work that generalist shops can't. We're at an inflection point. The founder currently carries both senior architecture and delivery leadership personally, and we're hiring a technical leader to own delivery end to end — so the practice can scale beyond any single person. The Role You will own the delivery organization: its quality, its margin, its people, and its technical standards. This is a hands-on leadership role, not a figurehead one. You'll be close enough to the work to make the hard architectural calls on complex engagements, and senior enough to build the systems, standards, and leaders that let delivery run without the founder in the loop. Success means that within 12 months, the founder is no longer the bottleneck or the senior technical escalation point for delivery — you are. What You'll Own Delivery leadership & client outcomes Own end-to-end technical executiondelivery across all active and prospect engagements, including — scoping, staffing, sequencing, timelines, and client satisfaction Serve as the senior delivery escalation point for at-risk projects, stepping in to recover timelines, scope, or client relationships when needed Establish and run a delivery governance cadence — project health reviews, risk flagging, and status reporting — so problems surface early rather than at the deadline Partner with clients as a trusted senior technical voice, especially on the largest and most complex accounts Own delivery-driven client expansion — ensuring quality and proactive guidance turn engagements into repeat and expansion work Margin, utilization & delivery economics Own delivery gross margin and protect the margin profile that makes the business work Manage team utilization, bench, and staffing efficiency across concurrent engagements Improve estimation accuracy and scoping discipline so projects are priced and staffed to land profitably Identify and reduce margin leakage — scope creep, over-servicing, rework, and mis-staffing Provide the founder with clear, regular visibility into delivery metrics, capacity, and forecast Technical authority & standards Set architecture patterns, standards, and best practices across FSL, Revenue Cloud, FSC, Health Cloud, MuleSoft, and Spiff Serve as the final technical decision-maker and escalation point on hard architectural problems Establish and enforce code and configuration review practices, quality gates, and delivery standards Drive reusable-asset and accelerator development so the team stops rebuilding the same solutions from scratch Stay current on the Salesforce platform roadmap and guide how new capabilities are adopted into delivery Team leadership & organizational scaling Lead, mentor, and develop a ~45-person nearshore delivery team Build the management layer beneath you — team leads, senior architects, and practice owners — so delivery scales beyond any single person Own hiring, onboarding, and ramp for delivery roles, including workforce planning against pipeline Set and drive the certification strategy across the specialized clouds Own performance management — clear expectations, feedback, development paths, and accountability Build and protect a culture of quality, ownership, and accountability across a distributed, cross-border team Delivery operations & repeatability Turn hard-won project patterns into documented, repeatable methodologies and delivery playbooks Develop productized and accelerator-based delivery approaches that improve margin and shorten sales cycles Own the delivery tooling and systems that support quality, visibility, and efficiency Partner with sales on scoping, solutioning, and technical pre-sales for complex opportunities Systematically reduce founder- and hero-dependency by building process where there is currently tribal knowledge What We're Looking For Senior technical consulting leadership in the Salesforce ecosystem — someone clients trust in the room, who can hold executive-level conversations, shape solutions, and be the credible senior voice on complex, high-stakes engagements A track record of leading and scaling a sizable delivery organization — you've run delivery at meaningful scale and know how to bring structure, standards, and leadership to a growing team The ability to provide technical leadership across our specialized clouds without being the hands-on builder — setting direction, making the hard architectural calls, and elevating the team's technical bar A systems-builder who designs how an entire delivery org operates — methodologies, standards, quality, and repeatability — rather than solving problems one project at a time Proven success leading distributed and/or nearshore teams, ideally LATAM — building quality, culture, and accountability across a remote, cross-border organization The presence and judgment to operate as a true peer to the founder, and the credibility to own delivery and client relationships end to end Nice to Have Salesforce certifications across our specialized clouds Experience climbing the Salesforce partner tier and working with Salesforce AEs and co-sell motions Roofing, field-service, or other vertical experience Experience in a bootstrapped or founder-led environment Spanish or Portuguese Why This Role You'll take a profitable, respected, technically excellent practice and make it scalable — with real ownership over how delivery is built, and a founder who genuinely wants to hand you the keys rather than look over your shoulder. This is a rare chance to shape the technical and delivery backbone of a growing company at exactly the moment it's ready to scale. Compensation & Benefits Base salary range: $250,000–$300,000 per year. Actual base offered will depend on experience, depth of Salesforce delivery leadership, and demonstrated ability to lead at scale. In addition to base salary, this role includes: Performance-based incentive compensation tied to delivery margin, utilization, client outcomes, and organizational milestones (target and structure discussed during the process) Health benefits (medical, dental, and vision) Retirement plan with 4% company matchcontribution Paid time off and company holidays Additional benefits and perquisites discussed during the interview process