Lending Operations Specialist

Knock is redefining home buying and selling. The Knock Bridge Loan lets buyers buy before they sell. Founded in 2015, Knock has served thousands of homebuyers and works with 60,000+ loan officers and agents. This is a people-first role working the bridge loan cycle. What you will do Work all phases of the bridge loan cycle: setup and disclosures, review and approval, and closing documents Gather documents for processing and underwriting; obtain Initial Closing Disclosure signatures for on-time closings Meet minimum submission requirements and TRID compliance (initial disclosures, revised Loan Estimates, Initial Closing Disclosures, APR) Handle condo approval requirements Calculate Bridge Loan advance amounts Condition loan files and provide internal status and approval updates Communicate externally with Lending Partners, Agents, and Borrowers Review title reports and homeowners and flood insurance for lien position Prepare initial closing disclosures, balance with settlement, and send electronically Settle closing issues in a timely way, with customer experience first Transfer lender funds for disbursement Progress closings with a cross-functional team (Loan Assistants, Bridge Loan Specialists, Loan Officers) Prepare loan documents for signature and verify accuracy (rate, property, price, amount, vesting); complete the file before closing Reconcile, enter, and update loan information; confirm required documents are present (title commitment, homeowners insurance) Verify the closing disclosure meets federal and program guidelines; closings adhere to lock confirmation, approval, and program guidelines Provide timely closing status communications Enter information into the Meridian Link LOS, follow up, and obtain missing documents; coordinate with settlement partners on LOS data upload Audit signed closing documents before funding Provide excellent customer service; manage a pipeline of loans daily and maintain turn times Learn and grow, mentor others, and be a resource; ad-hoc projects as needed What you will bring Minimum 3 years of recent closing experience; processing and/or underwriting experience preferred Experience within the last 12 months in residential mortgage, particularly cash-out refinance Strong knowledge of mortgage regulations from origination to post-closing Recent experience with a large pipeline of 50-60 loans per month Keen attention to detail Passionate customer service Over-communicator with exceptional written and verbal communication Highly organized; manage multiple priorities Sense of urgency; comfortable in a fast-paced growth startup Confident with new technology and lending management systems Commitment to diversity, equity, and inclusion Proven success working 100% remote with a distributed national team Education: high school diploma or equivalent Physical requirements Computer use; communicate via phone and video. Compensation and benefits $70,000-$75,000 USD base + uncapped incentive plan (bonus) Fully remote, US-based workforce 401(k) noncontributory $75/month health and wellness Up to $400/month co-working $100/month home internet $2,500 referral bonus Medical, dental, and vision for full-time employees Flexible PTO; paid parental leave Note: the posting states this position will expire December 31, 2026. Why Knock Remote-first company with employees across 17 states, on a mission to make home buying and selling simpler.