ServiceNow
Senior Staff Software Engineer-Voice AI Agent Prompting
About this role
Description: Design, build, and operate voice AI agents that interpret caller intent and act on their behalf. Work across the full lifecycle of voice applications, from shaping call flows to automated evaluation of performance. Requirements: At least 10 years of software engineering experience, with 2 years in deploying AI solutions. Proven track record in building production voice applications and authoring agentic instructions. Bachelor's degree in Computer Science or related field; advanced degrees or certifications are a plus. Strong skills in software engineering fundamentals, AI-native voice application development, and telephony platform expertise. Benefits: Competitive base pay ranging from $190,900 to $334,100, plus equity and variable compensation. Comprehensive health plans, 401(k) with company match, flexible time away, and family leave programs.