Manager, Licensing & Credentialing

About Synapticure Synapticure is the largest, most comprehensive specialty care and life sciences company in the country for those living with neurodegenerative diseases. Founded by patients and caregivers living with these diseases, we are redefining the care and the research paradigm for conditions like Alzheimer’s, Parkinson’s, and ALS in all 50 states. Our business is powered by two connected engines. The CARES Engine (Clinical Operations) A scalable, 50-state virtualized clinical network providing timely access to expert neurologists and cutting edge treatments with wraparound care coordination and behavioral health support. Our team creates personalized care plans focused on education and empowerment, connecting patients with a multidisciplinary team of subspecialty neurologists, geriatricians, psychologists, and care coordinators who collaborate to deliver comprehensive care. The CURES Engine (Research & Innovation) Leveraging our deeply engaged, well characterized national patient cohort, CURES partners with life science, pharma, biotech, and medical device companies to accelerate the development of neurodegenerative treatments, spanning discovery stage lab services, clinical trial services, and real world evidence data and analytics. Partnering with providers, health plans, and life sciences companies, including CMS’ GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases. About the Role We’re hiring a Manager, Licensing & Credentialing to lead our licensing, credentialing, and payer enrollment function. You’ll combine operational leadership and direct ownership of complex, high-priority licensing and credentialing workflows (including the full provider onboarding and offboarding process and license pathway determinations) with day-to-day leadership of our L&C team. You will ensure providers stay licensed and credentialed as we grow into new states and payer relationships. It’s behind-the-scenes work, but it supports every patient in its own way: every license kept current and every enrollment completed on time is what lets a patient see their provider without interruption. The Day-to-Day Provider Onboarding & Offboarding Own the full onboarding sequence end-to-end: execute license pathway determinations, perform compact licensure assessments (IMLC/PSYPACT/NLC/APRN), manage start-date sequencing, transcript/employment verification, and COI tracking. Run sanction/exclusion screening at onboarding and set up DEA registration where applicable. Own the offboarding and termination process end-to-end: deactivating licenses, payer enrollments, and supervision agreements, notifying payers, and archiving records. Licensing & Credentialing Operations Support Support and oversee multi-state provider licensing applications and renewals (executed by State Licensing leads), maintaining the Master Licensing Sheet and State Coverage Maps to prevent lapses. Support and oversee payer enrollment and credentialing across Medicare, Medicaid, and commercial payers (executed by Payer Enrollment leads), including CAQH/Availity management, revalidations, and re-credentialing cycles. Monitor APP restrictions, practice authority, and state board notifications to ensure ongoing regulatory compliance. Serve as the go-to escalation point for complex or unusual licensing, credentialing, and billing/care operational questions. Collaboration Agreements & Credentialing Committee Execute and maintain collaboration/supervision agreement tracking and routine drafting, transitioning toward full operational ownership under the Director’s coaching. Execute Credentialing Committee logistics, managing scheduling, agendas, and documentation while partnering with the Director on committee discussions. Support payer contracting, denials, and appeals, coordinating with the Director on escalation pathways. Team Leadership & Coaching Manage and coach the L&C team: workload distribution, regular feedback, performance management, and professional development. Set team priorities, process standards, quality checks, and SOP Playbooks for licensing and credentialing work. Hold regular 1:1s with your team. Partner with the Director of Practice Operations on team capacity, staffing needs, and workflow design as the team grows. Reporting, Compliance & Process Improvement Own regulatory and compliance documentation to keep the organization audit-ready and support internal/external audits. Maintain routine tracking and metrics (license status, credentialing turnaround time, expirables, payer rosters) for leadership visibility. Spot inefficiencies in L&C workflows and drive continuous improvement by leveraging tracking technology, systems optimization, and automation to accelerate onboarding timelines. Lead internal and external operational communications regarding licensing and enrollment status. Minimum Qualifications 5+ years of direct, hands-on experience in state provider licensing, credentialing, and payer enrollment/revalidation workflows. 2-3+ years of team leadership or people management experience managing a licensing and credentialing team or operational function. Solid understanding of the broader U.S. healthcare landscape: payers, regulatory environment, and care delivery models within telehealth. Working knowledge of compact licensure pathways (IMLC, PSYPACT, NLC, APRN Compact). Strong organizational and documentation skills, with comfort owning ambiguous, detail-heavy processes independently. Familiarity with credentialing/licensing tracking software and CAQH/PECOS. Preferred Qualifications Experience supporting CMS reimbursement programs or PC-MSO structures. CPCS or CPMSM certification, or actively pursuing. Background in a multi-market, high-growth, or telehealth healthcare environment. Familiarity with leveraging automation or technology integrations to optimize credentialing workflows. $90,000 - $110,000 a year Compensation Final compensation will be determined based on location, experience, and qualifications. Our Values We are a remote-first company. While our team is located all across the United States, these core principles tie us together around a common identity: Relentless focus on patients and caregivers : We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do. Embody the spirit and humanity of those living with neurodegenerative disease : Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and hope. Seek to understand, and stay curious : We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn. Embrace the opportunity : We are energized by the importance of our mission and maintain a strong bias toward action. Benefits & Perks Full time employees are eligible for: Remote First : Work from anywhere in the 50 United States, with home office technology provided. Comprehensive Healthcare : Medical, dental, and vision insurance options for you and your family. Financial & Retirement Support : 401(k) plan with employer matching, plus short and long-term disability, and basic and supplemental life insurance. Time Off & Leave : 15 vacation days, 5 sick days, 12 paid holidays, and 2 floating holidays, plus a fully paid end-of-year company holiday break (typically Christmas through New Year’s). Wellness & Family Growth : Comprehensive family-building and fertility services through Kindbody (where available) at a 20% discount, 24 ⁄ 7 mental health support via Health Advocate and Talkspace (including 12 free on-demand sessions per year), and access to One Medical. Travel Requirements & Remote Workplace Setup We’re a remote-first company and provide the necessary technology to work from home. Most roles involve only occasional travel, such as for team meetings or professional collaboration events, unless otherwise specified in the job-specific details above. Equal Opportunity Employer Synapticure is an equal opportunity employer and a remote-first workplace. We believe that embedding equity, inclusion, compliance, and operational excellence across all aspects of our employee lifecycle directly reflects our core values. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. At this time, Synapticure is unable to provide work visa sponsorship. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.