Customer Support Specialist - Sarajevo

We are Printec! Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years. From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier. Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance. Did you know that Printec is behind your daily transactions? Watch the video to discover some of our business solutions. We are seeking candidate for the Customer Support Specialist position. You will be responsible to improve Printec’s product performance and customer satisfaction through on-time & effective pattern identification and problem resolution with a limited degree of supervision. You will bring specialized skills, customer focus, problem solving & multi-tasking skills, passion for technology & best practice sharing, and a proven track record for delivering results. Responsibilities 1st level support (basic inquiries, user guidance, report delivery) via e-mail and phone 2nd level support (advanced troubleshooting, inventory control management skills, payments) Customer onboarding Opening user accounts, preparation and installation of devices Handover of devices and initial training of new clients for working with the company’s software solutions Receiving and testing returned devices after the end of the rental period, receiving devices for service in case of damage, and preparing accompanying documentation Device logistics and coordination (DPD shipping) Escalation to 3rd level when required Updating user manuals when necessary QA – Testing the functionality of the company’s software solutions from the user perspective High school Degree Understanding of basic IT systems such as MS Office, and the ability to pick up new systems quickly Communication skills, able to deal with customers on the phone or email in a calm and professional way Knowledge of Fiscal platform rules (optional) Croatian Language knowledge is a must Work experience as dispatcher or relevant position - would consider as an advantage. Position is hybrid one - combination of remote and office based (Sarajevo, BOS). We are offering performance bonus based on your results, HYBRID work (i.e. remote work combined with office based work), Pension Plan, Private Health Insurance, an inclusive, caring and friendly work environment, opportunities for growth and career development in a fast-changing and dynamic IT sector in a team of dedicated, ambitious and team-oriented professionals. #LI-Onsite