Remote Operations Specialist

Work From Anywhere in LATAM Work Schedule: Eastern Time | Monday–Friday, aligned to US Eastern business hours (8:45 AM ET daily team standup; must work within ±1 hour of New York time) A fast-growing AI company in the procurement technology space is looking for an Operations Specialist to own the data and supplier-coordination layer that keeps its platform delivering for enterprise customers. The company is founder-led, lean, and in an active deployment phase — onboarding new enterprise clients and running real-world sourcing events. Often described as “Palantir for procurement,” its deployment team blends tactical execution with customer advisory work, and this hire exists to own the execution core so senior team members can stay at the strategic level. Day-to-day, the role is roughly 60% Excel-based data work — cleaning, structuring, and validating supplier, product, and quantity data so sourcing events run without error — and 40% phone and email follow-up with existing US-based suppliers to keep them engaged on the platform. Success means owning a client account end to end within 90 days, running the back-end work and communication independently. Core Responsibilities Data Cleaning & Validation Clean, structure, and validate supplier, product, and quantity data using Excel Apply VLOOKUP, XLOOKUP, INDEX MATCH, pivot tables, and conditional formulas to organize datasets Sanity-check data for missing values, inconsistent formatting, and errors before modeling begins Build formula-driven models without hard-coded values, ensuring datasets are replicable Onboard validated customer data onto the client’s deployment platform Supplier Communication & Follow-Up Call US-based suppliers who haven’t responded on the platform to re-engage them Deliver a consistent daily outreach script and improve call quality with each iteration Track supplier response status and escalate persistently to prevent dormant accounts Coordinate outreach priorities with the deployment team via Slack Deployment & Operations Support Maintain and update supplier and product records across active sourcing events Support end-to-end deployment of sourcing events for enterprise customers Flag process gaps and recommend operational improvements proactively Take on expanded account ownership as tenure and performance progress Must-Have 1–2+ years of hands-on Microsoft Excel experience in a professional work environment (not coursework or training), including pivot tables, VLOOKUP, XLOOKUP, INDEX MATCH, and IF formulas Demonstrated experience cleaning, normalizing, and validating datasets using formula-based methods (no hard-coded values), including sanity-checking data quality and comparing extracted data against source documents Experience building structured, replicable Excel models that others can follow Experience conducting outbound phone calls to US-based suppliers, vendors, or business contacts in a professional capacity C1+ English (CEFR) — spoken and written — for direct phone communication with US-based suppliers Located in LATAM and able to work within one hour of US Eastern Time Nice-to-Have 1–2 years in management consulting or at a boutique advisory firm Hands-on procurement or supply chain experience (tactical purchasing, operational supplier relationship management) Python for data manipulation or automation Prior exposure to e-procurement or sourcing platforms About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Connect with professionals worldwide Our Recruitment Process Application Screening Skills Assessment Topgrading Interview Client Interview Job Offer Client Onboarding Ready to Join Us? If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.