Account Manager

About ePromos ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart. As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission. At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach. BASIC FUNCTION SUMMARY: The Account Manager (AM) supports enterprise-level clients by developing, managing, and executing sales strategies for an assigned portfolio of customer accounts. The AM collaborates in the development and implementation of account growth plans to drive profitability and foster long-term partnerships through client advocacy. The AM supports overall client relationships and strategic selling efforts by generating and qualifying new opportunities, expanding existing accounts, building relationships, and managing and executing the sale of products and services to maximize sales performance and increase revenue. The following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested. ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities, and Expectations: Departmental Responsibilities Collaborate with the Group Leader and Program Account Managers to provide clients with unified ePromos experience. Support the development, implementation, and execution of sales strategies as defined by the Group Leader. Partner with the client team to develop and execute Annual Account Plans (AAPs). Build and strengthen client relationships to establish long-term partnerships. Lead client meetings across multiple platforms, including video conferencing. Identify upselling, cross-selling, and renewal opportunities, and communicate regularly with the Sales Team. Assist in identifying, planning, and promoting client events, merchandise roadshows, and large-order opportunities. Create professional PowerPoint presentations, product proposals, and client quotes that align with client objectives, brand guidelines, budgets, and project requirements. Support the Sales and Operations Teams in adhering to all client contractual terms and brand guidelines. Implement and share established best practices with internal ePromos teams, focusing on continuous improvement of the client experience. Collaborate with the Customer Resolutions Department to address client quality concerns, taking the lead on client communications when appropriate. Utilize CRM tools and functionality to identify opportunities, manage sales outreach, and maintain accurate account information. Assist the Group Leader in preparing for and delivering Client Business Reviews (CBRs). Assist the Group Leader in developing and executing marketing initiatives across assigned accounts. Identify bottlenecks and opportunities for improvement within the sales process. Monitor business processes to help ensure orders are entered accurately and that clear, concise instructions are provided to internal ePromos teams and supplier partners. Maintain comprehensive knowledge of relevant products, industry developments, and retail merchandise trends through company training, meetings, industry publications, newsletters, webinars, events, and trade shows. Maintain professionalism consistent with ePromos’ core values, policies, protocols, procedures, and client-specific contractual terms and conditions. Provide coverage for other Account Managers as needed. Attend company training sessions, meetings, and events as required. Perform other duties as assigned. Program Account Management Responsibilities Merchandising & Product Sourcing: Partner directly with the Merchandising Team to proactively source, recommend, and develop seasonal, event-based, awareness campaign, and promotional merchandise aligned with client objectives, brand guidelines, and industry trends. Inventory Management: Monitor inventory levels, product performance, and replenishment needs to ensure product availability while minimizing excess and aging inventory. SKU Rationalization: Regularly evaluate product assortments, identify underperforming or obsolete SKUs, and coordinate product phaseouts, offboarding, and replacement recommendations. Client Relationship Management: Build and strengthen relationships with key client stakeholders through proactive communication, strategic recommendations, and consistent service delivery. Quality Assurance & Client Escalations: Partner with the Quality Assurance and Operations Teams to investigate, manage, and resolve client escalations. Support timely communication, corrective actions, and follow-through to ensure client satisfaction. Program Performance & Continuous Improvement: Proactively identify opportunities to improve program performance through product assortment optimization, inventory efficiency, client engagement, and process improvements. MINIMUM REQUIREMENTS Bachelor’s degree (BA or BS) in Business or a related field preferred Minimum of five years of experience in the promotional products industry, including driving sales initiatives Experience in promotional products or related gifting industries, with a proven track record of superior performance metrics Experience with NetSuite or a comparable customer relationship management (CRM) system preferred PREFERRED SKILLS Strong product merchandising knowledge Excellent organizational skills and attention to detail Strong strategic and analytical thinking skills Awareness of retail and fashion trends Excellent written and verbal communication skills Sound judgment in decision-making and problem-solving Ability to maintain the highest levels of confidentiality and professional conduct Strong interpersonal and relationship-building skills WORKING CONDITIONS: Fully remote position within the United States Ability to accommodate multiple time zones, primarily Eastern Time (ET) Dedicated workspace and reliable high-speed internet connection Frequent communication via video conferencing, email, and chat Ability to remain in a stationary position for up to 50% of the workday PHYSICAL DEMANDS: Maintaining a stationary position for up to 80% of the workday Consistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner Clarity of vision of 30” or less Ability to perceive sound in the capacity of oral communication Exertion of up to 10 lbs. of force as related to the lifting or moving of objects The base salary range for this role is $50,000-$60,000 per year. Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies. The Company will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements. We are an Equal Opportunity Employer! ePromos is committed to creating a diverse workplace environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We do not accept resume submissions from third party recruiters.