Director of Implementation (Remote, US)

The Role, Director of Implementation - this role is based for applicants located in Canada SiteDocs, a GoCanvas company, is a leading provider of digital safety management software, trusted by thousands of teams to modernize and simplify workplace health and safety across construction, engineering, infrastructure, logistics, and beyond. We’re the highest-rated EHS platform on Gartner-owned Capterra, empowering field teams and safety leaders to replace paperwork, boost compliance, and drive real-time visibility where it matters most. SiteDocs is part of the Nemetschek Group — a publicly traded European software company with a multi-billion-euro market capitalisation. The group brings together more than 15 specialised brands, including GoCanvas, Bluebeam, FirmusAI, Nevaris, AllPlan, VectorWorks, and SpaceWell, serving customers across the full AECO (Architecture, Engineering, Construction & Operations) spectrum. Together, we’re shaping a smarter, safer, and more sustainable built world. Position Overview: The Director of Implementation is responsible for setting the vision and leading the strategy, execution, and continuous improvement of the customer implementation experience. This leader ensures new customers move seamlessly from initial sale through full adoption and integration, driving time to value (TTV), product adoption, and long-term customer success. The role requires cross-functional collaboration, team leadership, data-driven optimization, and a relentless focus on delivering an exceptional customer experience across all implementation touchpoints. Your Most Important Initiatives: Strategic Leadership Set the overall vision and strategic plan for the implementation organization, ensuring efficient, scalable, and high-quality implementation experiences for all customer segments. Develop and execute implementation strategies that accelerate time to value, maximize product adoption, and foster long-term customer relationships. Team Management Build, lead, and inspire a high-performing implementation team, including managers and specialists, across multiple geographies as needed. Recruit, coach, and develop team members to deliver on goals and maintain high engagement and performance. Process Optimization Oversee the entire implementation journey, from initial customer interaction through to full product adoption and integration. Design, document, and optimize implementation processes, leveraging analytics, automation, and AI-driven tools to improve efficiency and outcomes. Lead data migration and technical implementation efforts, ensuring seamless transitions for customers. Cross-Functional Collaboration Work closely with Sales, Product, Engineering, Customer Success, and Support teams to ensure a smooth handoff and consistent implementation methodology. Gather and act on customer feedback to continuously refine implementation practices. Customer Experience Ensure every stage of implementation delivers exceptional customer experience, laying the foundation for high satisfaction and retention. Address escalated client issues with urgency and orchestrate resources to resolve complex implementation challenges. Metrics & Reporting Define, track, and report on key implementation metrics (e.g., time to value, product adoption rates, customer satisfaction) to executive leadership. Use data and insights to drive continuous improvement and demonstrate implementation impact on business outcomes. Professional Services & Revenue Develop and manage value-added professional services (e.g., paid implementation, custom configurations) to support complex implementation needs and drive additional value for customers. What You Bring: Bachelor’s degree in a relevant field (Computer Science, Engineering, Business, or related discipline) is a plus 7+ years of experience in technical solutions, professional services, or a related customer-facing role, with at least 3 years in a leadership or management capacity Proven track record of managing and delivering complex technical projects and solutions in a fast-paced environment. Strong technical acumen, with experience in software implementation methodologies, analytics, integrations, and relevant tools (e.g., CRM systems, workflow automation platforms). Exceptional project management, organizational, and problem-solving skills. Excellent communication, interpersonal, and stakeholder management abilities. Demonstrated ability to build, lead, and motivate cross-functional teams. Commitment to customer success, continuous improvement, and operational excellence. Why Join Us? Join a mission-driven team focused on proactive customer success and long-term partnership. You’ll collaborate with supportive colleagues, impact business growth, and play a critical role in ensuring our customers thrive with GoCanvas & SiteDocs solutions. Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values: Authentic Relationships