Insurance Customer Experience Associate-Surplus Lines

Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone? Come Join ReSource Pro! ReSource Pro Compliance, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team (surplus lines). Your role… The Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration. In This Role, You Will… Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat Answer questions professionally and assists customers by completing a task or process for them Provide exceptional customer service to customers Deescalate frustrated customer situations Find solutions to provide an exceptional customer experience What You Need to Be Successful… High School diploma or equivalent MS Office