Check Point Software
Team Leader, ERM Customer Success Americas
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• Manage a team of CSM's across the Americas • Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals • Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization • Champion customers' interests, influencing product direction and enhancements • Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings • Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth • Spearhead internal process enhancements tailored to customer requirements • Gather and channel customer feedback, reinforcing their voice within Cyberint's framework • Minimum of 6 years in a customer-centric role within B2B sectors • Comprehensive understanding of the cybersecurity landscape • 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments • 3-4 years of Team Leadership experience • Bachelor's degree in Engineering or a relevant discipline • Prior experience in account management and/or commercial roles • Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.