PCMI
Application Consultant
About this role
PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand. We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next. What You’ll Do The Application Consultant is responsible for leading planning and design workshops, educating customers on PCRS, collaborating with clients on key decisions to drive best practices, consultative approach to providing business solutions and product adoption, solving business challenges and gaps. This role will be to consult and implement PCMI’s product, PCRS, to enterprise and strategic customers. In this role, you will:
- Deliver in-person and virtual consultative sessions with customers.
- Analyze business operations and methodology to develop best practices.
- Recommend solutions for customer pain points, gaps, needs, goals.
- Conduct user acceptance testing with customers.
- Perform operational assessment post-implementation to drive product adoption, improve business operations, and refine best practices.
- Demonstrate subject matter expertise in PCRS administration platform for the customer’s end-to-end business operations.
- Produce required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
- Meet with project team regularly to review project deliverables and deadlines.
- Develop and execute test plans.
- Support system conversions, upgrades, and enhancements.
- Maintain an 80% or higher utilization rate within Professional Services What You’ll Need to Join Our Team
- Bachelor's degree in business administration, Information Technology, or a comparable field.
- 2-4 years of demonstrable experience as an Application Consultant at a SaaS company in Professional Services.
- Experience working in all facets of enterprise level SaaS implementations.
- Prior experience in the auto industry, specifically with after-market warranty services.
- Strong knowledge of automobile finance and insurance industry is a strong plus
- Broad knowledge of insurance administration systems and other business applications, content management solutions.