Collections Specialist

Build the Future with Us — EquipmentShare is Hiring a Collections Specialist At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Collections Specialist at our Corporate Headquarters in Columbia, MO , and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is fully remote. West coast time zone is preferred. Primary Responsibilities Possess strong customer focus with the ability to have detailed conversations with our customers Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department Very comfortable communicating with customers in a metrics-driven environment Are able to navigate multiple technologies while staying engaged with our customers Possess excellent negotiation and decision making skills; in addition to strong communication skills Demonstrate sensitivity and compassion in difficult situations Special Projects or tasks as assigned by manager Have the ability to work independently and in a team environment Think critically and exercise independent judgement Handle a high volume of outgoing calls to assigned delinquent customers Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions Communicate and follow up effectively with both customers and branch personnel on a timely basis Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers Reconcile customer disputes as they pertain to payment of outstanding balances that are due Effectively communicate with customers and co-workers both verbally and written Meet portfolio, departmental and company goals Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special . Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications