Firefighters First Credit Union
Virtual Personal Banker
About this role
This a remote work from home position. Candidates must reside in the state of Alabama, Arizona, Arkansas, Colorado, Connecticut, Idaho, Kentucky, Mississippi, Missouri, Nevada, New Mexico, New York, Pennsylvania, Oklahoma, Oregon,Tennessee, Texas, Utah or Washington. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Member Advisor to join our team to support Virtual Branch (Call/Contact Center). This role focuses on delivering legendary service by addressing member inquiries, resolving issues, and promoting the credit union's products and services in alignment with our mission to improve the financial lives of our Fire Family. Typical responsibilities:
- Recommend FFCU financial products and services to members to meet individual member needs.
- Process and manage member accounts and/or open new and sub-accounts.
- Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
- Process and manage credit and debit cards.
- Troubleshoot, research, respond, and provide training on member services technology and related issues.
- Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
- Participate in special projects and perform other assignments as needed.
- May occasionally travel to attend meetings, conferences, training, or other work-related events. Basic Qualifications:
- Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
- Experience with consumer loan application and processing.
- Experience with account opening and teller transactions.
- High School Diploma or GED
- All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements. Benefits: We offer exceptional benefits to our employees, including:
- Competitive salary with a pay for performance bonus
- Fully paid Medical, Dental, and Vision benefits package for employees.
- Fully paid Life insurance, AD&D, short and long-term disability coverage