VIAVI Solutions
Solutions Engineer 3
About this role
Summary: VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers’ most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets. We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.Duties & Responsibilities: The Solution Consultant is responsible for supporting and enabling sales on VIAVI AMS portfolio in Benelux and Southern Africa. The Solution Consultant will work closely with the PLM & SME teams to propose the best technical solution in response to VIAVI customer requirements, via direct or indirect sales model. The Solutions Consultant will take responsibility of the solutions presentation and demonstrations in front of customers, writing technical documentation for the projects and work closely with the Account Directors to define the sales strategy. In conjunction with Sales, this person will be accountable for the bookings number of the related product portfolio in the whole EMEA region. The Solution Consultant is responsible for the introduction, implementation, and follow-up of the AMS portfolio in all EMEA and is expected to be proactive in case of deviation. The Solution Consultant is expected to be the customer voice and drive customer issues to successful resolution with the help of PLM, R&D, Support and Engineering departments more globally in the organization. Pre-Requisites / Skills / Experience Requirements:
- Deliver high level pre-sales technical support to our customer in EMEA on VIAVI Solutions' AMS portfolio: Geolocation Intelligence, Core Network Monitoring, Service Assurance, OSS and AIOps.
- Be the main technical point of contact for the DT and A1 groups for the good use and evolution of the currently deployed systems.
- Deliver product and technology presentations at targeted local roadshows/technical seminars and webinars.
- Self-motivated in penetrating opportunities and accounts for sales enablement.
- Deliver awareness of Network Optimization methods and gains to our customer base.
- Follow-up customers projects implementation and products evolution to suit their strategy.
- Help discover ecosystem trends and activities as well as optimize product positioning to capture sales.
- Provide feedback to the Business Units (Product Line Managers/R&D) in order to increase innovation.
- Share experiences and best practices across the EMEA Solutions Engineer team members.
- Transfer basics of product and technologies knowledge to Sales/Channel Partners during specific and regular training sessions.
- Actively participate in the weekly EMEA Solutions Consultants virtual meetings: Feedback on deals, technical inputs, local market needs, challenges, successes, recovery plans, etc.
- Measurement of progress, gaps and recovery actions when needed.
- As part of the technical pre-sales team, the Solution Engineer is accountable for driving sales growth in the region for the AMS portfolio.