Epic Ascent Manager (Remote, Remote, US)

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Manager will lead a Concierge team and be responsible for executing the Epic Ascent strategy for ski and snowboard guests through strong operational excellence, workforce management and standardized service delivery. The role will report directly to the Senior Manager, Colorado Reservations, and will be part of the Reservations leadership team with cross-functional support for the in-resort PSS and Skier Services teams. This leader will be held accountable for scheduling, hiring, onboarding, training, performance management, development, labor optimization, day-to-day operations, and guest service execution. This role provides leadership and oversight for Epic Ascent Concierge operations and other premium guest experience functions supporting Ski & Snowboard School private lessons, specialty products, and elevated guest experiences. The leader is accountable for ensuring seamless operational execution, high-touch service delivery, and cross-functional coordination. Job Specifications:

Preferred Qualifications