Veeva Systems
Lead Consultant / Project Manager - Quality Cloud
About this role
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The Role Are you a passionate and curious individual with a relentless drive for delivering successful software implementations? Do you enjoy tackling large-scale, complex problems and leading high-energy teams focused on transforming the way Life Sciences companies bring drugs to market?We are looking for a senior, self-motivated Lead Consultant to join our Professional Services team. You'll be at the forefront of our mission, leading a team of Veeva colleagues and working side-by-side with one of our key enterprise customers. As a primary customer liaison, you will build long-term relationships and act as a customer advocate, guiding them in the adoption of industry best practices and providing value through agile delivery.You'll leverage your existing background in Life Sciences software implementation and program/project management while innovating and developing novel approaches to project delivery. You’ll be responsible for empowering enterprise companies with best-of-breed cloud-based technology.What You'll Do
- Lead a key enterprise customer in the IT Operations and implementation of Veeva Quality Cloud suite
- Manage a multi-year, multi-phased global implementation program, overseeing all aspects of program and project management, including resource planning, team leadership, project tracking, and forecasting
- Act as the primary customer liaison, managing all communication and relationships between the project team, customer, and internal stakeholders
- Oversee customer release management programs and IT operations for Veeva Quality Cloud suite
- Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
- Mentor project teams and junior consultants within the Quality Services organization
- Guide customers in adopting Quality Cloud and industry best practices as part of post-implementation programs focused on continuous improvement Requirements
- 8+ years of experience in IT Project Management, Consulting, or Product Management, with a proven track record of leading system implementation projects
- Experience leading large-scale Enterprise projects
- Proven ability to work both independently and in teams in a fast-paced environment
- Experience in assembling, planning, resourcing, budgeting, and leading project teams
- Experience designing and executing on effective project governance models for large enterprises
- Strong technical affinity and/or hands-on experience with software implementation