Veeva Systems
Senior Safety Domain Expert - Falcon
About this role
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The Role We are looking for an experienced pharmacovigilance professional to serve as our Senior Safety Domain Expert for Veeva Falcon. In this role, you will bridge hands-on case processing execution with high-level strategic vision for the future of PV Operations, directly shaping next-generation AI and automation tools. You will spend your days collaborating with our internal technical teams and external early adopters, acting as the definitive "Voice of the Customer" to ensure our platform delivers flawless safety automation.What You'll Do
- End-to-End Workflow Guidance: Advise product and engineering teams on the detailed steps of safety case intake, triage, validation, and advanced data reconciliation workflows
- AI Calibration & Verification: Actively review, evaluate, and verify AI-driven platform outputs across case intake and processing steps to ensure maximum precision, accuracy, and safety compliance
- Strategic PV Ops Vision: Translate macro industry trends and operational shifts in PV into actionable platform capabilities and long-term automation strategies
- Early Adopter Engagement: Interact directly with PV leads and processing specialists at early adopter organizations, translating their feedback into actionable platform enhancements
- Stress-Test Scenario Building: Map out highly complex, multi-variable safety case scenarios to rigorously evaluate and calibrate the platform's reasoning boundaries Requirements
- 5+ years of active experience in Pharmacovigilance / Drug Safety Operations
- Deep tactical understanding of day-to-day case processing workflows, intake, validation criteria, database reconciliation, and global expedited reporting timelines
- Strategic PV Operations expertise with a clear vision of how PV operating models are evolving toward automation and digital transformation
- Demonstrated AI experience, including active involvement with AI-driven software, automated workflow tools, agentic AI, or machine learning applications in pharmacovigilance or life sciences