Pavago
Inside Sales Supervisor
About this role
Inside Sales Supervisor Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team. You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process. This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day. What You’ll Own Inbound Sales & Customer Communication
- Answer incoming calls and emails from current customers and leads.
- Demonstrate strong knowledge of the company’s products.
- Determine the appropriate next steps for each customer inquiry. Sales & Closing
- Manage customer inquiries throughout the sales process.
- Prepare quotes and close orders.
- Answer customer questions and complete required paperwork.
- Take ownership of opportunities from inquiry through close. Lead Follow-Up
- Maintain long-term leads through consistent and proactive follow-up.
- Keep opportunities moving forward through timely communication.
- Identify when additional team support or follow-up is needed. Team Leadership & Delegation
- Coach a two-person sales/customer service support team on customer communication.
- Delegate tasks to team members when appropriate.
- Help the team stay organized and responsive to customer needs. Post-Sale Coordination
- Monitor the post-sale process and shipping experience.
- Help resolve issues and ensure customer satisfaction.
- Maintain strong customer relationships after the sale. Required Experience & Skills
- Strong sales and customer communication skills.
- Comfortable working remotely and independently.
- Comfortable spending up to half of the day on the phone.
- Self-motivated, detail-oriented, and resourceful.
- Strong communicator who can manage multiple priorities.
- Experience in sales, customer support, and managing a small team is preferred.