Fusion Connect
Implementation Engineer
About this role
At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you. If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place. We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together. Job Description Summary: Fusion’s Implementation Engineer provides activations technical support for our field engineers, technicians, and product-support personnel who are implementing the designed products that our customers have purchased. In this position, you will be responsible for first-line product support and troubleshooting on technical design and installations. This is a highly technical and fast-paced position with multiple opportunities for advancement, and certification. The ideal candidate will be strong in multiple areas listed below and ready to learn the rest.Job Description: Responsibilities include but are not limited to:
- Provide real-time inbound/outbound support and direction to Field Engineers/Customers/Partners and 3rd Party Vendors for the installation of Fusion’s Products and Services.
- Support Project Managers with technical consultations and solution validation for SDWAN, VoIP, Cloud, Managed Security, and Wireless products.
- Participate in project calls to help capture advanced technical requirements for service configuration, and implementation project planning.
- Responsible for configuration and diagnostics of the full suite of products and equipment that Fusion supports including: Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, etc.
- Responsible for service and device provisioning.
- Assist with diagnostics and support for wide range of access products including Ethernet, T1, DSL, Cable, and Wireless broadband.
- Partner with Engineering to help design and test solutions to problems and bugs. Qualifications:
- Working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security
- Demonstrated ability to understand complex network designs.
- Ability to run scripts in C shell in a Unix environment.
- Adept at working under pressure in a high stress environment.
- Strong analytical skill and attention to detail
- Excellent organizational and interpersonal skills
- Strong written and verbal communication skills
- Quick learner with self-initiative and pride in end results