DevOps Support Engineer (Argentina)

Description: Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests. Monitor customer’s platform health using existing observability tools. Investigate and troubleshoot Kubernetes-based deployments to identify root causes, apply fixes, and escalate when needed. Work hands-on with self-hosted environments to diagnose configuration, networking, and performance issues. Document common issues and resolutions to build out internal runbooks and knowledge base. Requirements: 3+ years of experience in a DevOps, Infrastructure, or technical support role. Basic working knowledge of Kubernetes — comfortable reading logs, describing resources, and understanding pod/service behavior. Familiarity with at least one major cloud provider (AWS, GCP, or Azure). Strong troubleshooting instincts and ability to systematically diagnose issues. Strong written and verbal communication skills in English. Eagerness to learn in a fast-paced environment with a high degree of autonomy. Benefits: Competitive and locally compliant compensation and benefits packages for employees outside the United States. Opportunities to engage in diversity and inclusion initiatives, including chats with industry experts and culturally conscious events.